Let your Shopify store answer order questions on its own

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Shopify integration preview inside the Guzli agent

About this integration

Guzli is a Shopify chatbot that connects to your store through the Guzli Shopify app. Once connected, the agent reads your orders and product catalog, so it can tell a shopper where a parcel is, whether a size is in stock, or what your return policy says, without anyone on your team stepping in. Anything it can't settle is handed to your team with the conversation attached.

What your agent can do

  • Order lookup: answers "where is my order?" with the live status and tracking from Shopify.
  • Product answers: recommends products and checks stock from your synced catalog.
  • Returns and refunds: walks shoppers through your return rules and starts the request.
  • Cart recovery: follows up with shoppers who left items in their cart.
  • Store policies: trained on your FAQ, shipping, and discount rules so answers match your store.

How it works

  1. Install the Guzli app: Add Guzli from the Shopify App Store and approve the store permissions.
  2. Connect your store: Guzli links your orders and catalog as soon as the app is approved.
  3. Train it on your policies: Add your FAQ, shipping, and return pages so answers follow your rules.
  4. Customize and go live: Match the chat widget to your theme and switch it on for your storefront.

Related: AI chatbot · AI agent platform

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One agent across your whole stack. The same knowledge and the same brand voice, wherever the conversation goes.

Frequently asked questions

Install the Guzli app from the Shopify App Store and approve the permissions it asks for. The app links your orders and product catalog to your agent; then add your policy pages, style the widget, and switch it on for your storefront.

Guzli reads order status, shipping details, and your product catalog so it can answer order and stock questions with live information. Return requests follow the rules you configure in Guzli.

The agent answers only from your store data and the content you train it on, so it doesn't guess at policies it hasn't seen. Returns follow the rules you set, and anything outside them goes to your team instead of being decided by the agent.

Usually not. One agent can answer on your Shopify store and your other channels with the same knowledge. Create a separate agent only if you run several stores with different catalogs or policies; how many agents you can run depends on your plan.

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