Keep up with volume
Answer repeated questions across chat and email so the team can focus on cases that need judgment.
AI Customer Support That Resolves Tickets
Your customers want answers, not queue numbers. Guzli answers from your content, follows your procedures, and brings a human in when judgment is needed.
Where is my Northwind order?
Thinking
Guzli AI agentCan I return it instead?
Thinking
Guzli AI agentMMaya ChenCustomer conversationResolved
AI summary
Maya asked where her Northwind order is. Guzli found the shipping update and shared it in chat.
Next actionTracking update sent · no agent action needed
Conversation attached
“Where is my order?” → shipping update shared
Guzli at work across chat and the team inbox
Support volume grows. Your team doesn't.
Give one consistent answer
Ground responses in help content, policies, and procedures across shifts.
Resolve before frustration grows
Give customers a clear answer or next step while the issue is still fresh.
Cover late requests
Handle routine conversations after hours and carry context into the next handoff.
See the customer conversation and the team result
Each answer creates a visible next step on both sides of the conversation.
Where is my order?
Your Northwind order is on its way. I found the latest update.
Guzli AI agentMMaya ChenCustomer conversationResolved
AI summary
Maya asked where her Northwind order is. Guzli found the shipping update and shared it in chat.
Next actionTracking update sent · no agent action needed
Conversation attached
“Where is my order?” → shipping update shared
Trusted resolution at scale
Instant answers
Handle repetitive questions immediately, around the clock.
Always on policy
Keep replies grounded in your help center and procedures.
Smart responses
Complete routine tasks before a ticket is needed.
Faster escalations
Pass complex cases with the full conversation and an AI summary.
Lower handle time
Give people the context they need without searching every source.
Better experience
Keep help fast and consistent across each conversation.
MMaya ChenCustomer conversationResolved
AI summary
Maya asked where her Northwind order is. Guzli found the shipping update and shared it in chat.
Next actionTracking update sent · no agent action needed
Conversation attached
“Where is my order?” → shipping update shared
JJordan AlvarezCustomer conversationHanded off
AI summary
Jordan requested a refund. The procedure requires team approval, so Guzli handed over the request with context.
Next actionRefund request awaiting approval
Conversation attached
“Can I return this?” → policy explained; approval requested
MMaya ChenCustomer conversationResolved
AI summary
Maya asked where her Northwind order is. Guzli found the shipping update and shared it in chat.
Next actionTracking update sent · no agent action needed
Conversation attached
“Where is my order?” → shipping update shared
Launch your support agent in hours
Connect the work behind each answer
Connect the tools your team already uses to answer questions and pass work along.
A clearer handoff for every team
See how teams handle common conversations with Guzli.
58%of tracking questions answered in chat
“Guzli finds the Shopify order and gives the customer the latest tracking update before it reaches our inbox.”
15 minmedian reply on overnight billing chats
“A billing question at night gets an answer from our procedure. If the account needs a change, we see the transcript.”
17 daysto launch the returns procedure
“We wrote our returns steps in plain English. Guzli follows them and sends exceptions to the helpdesk.”
See what your agent could handle
Trusted by 100+ brands.
Read customer story“Guzli checks the order status before replying in chat. If delivery has gone wrong, our team gets the tracking details.”
Read customer story“Guzli checks the order status before replying in chat. If delivery has gone wrong, our team gets the tracking details.”
Read customer story“We route return exceptions into the helpdesk. The customer does not have to explain the issue twice.”
Read customer story“We route return exceptions into the helpdesk. The customer does not have to explain the issue twice.”
Read customer story“Setup questions start with our written steps. When the account needs a change, the team sees what was already tried.”
Read customer story“Setup questions start with our written steps. When the account needs a change, the team sees what was already tried.”
4.8
Guzli is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Questions about AI customer support
The agent can handle routine website chat, email, and inbound phone conversations while your team is away. A human can review cases that need judgment.
Guzli can hand the conversation to the helpdesk with its context so a teammate can continue.
Procedures can define when the agent should pause and seek approval before an action.
Connect your help content and define procedures so the agent uses your information and rules.
The product pages show order and billing workflows with connected tools such as Shopify and Stripe. Availability depends on your setup.
Review conversations and adjust knowledge and procedures using the team workspace and Copilot.
Explore other features
One agent across the whole platform. The same knowledge, the same brand voice, wherever the conversation goes.
Product overview›
Build, deploy and optimize AI Agents.
Procedures›
Train your agent like a new teammate.
Helpdesk›
Hand off complex issues to humans.
Copilot›
Ask your conversations what customers need.
Email campaigns›
Send campaigns that start a conversation.
Voice campaigns›
Reach customers with a natural voice.
The world’s best customer experiences run on Guzli
Join 100+ teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.