Magento›
Support Adobe Commerce (Magento) shoppers with order lookups.
Let your BigCommerce store answer order and stock questions
Order #4821In transit -
Can I exchange my order for a larger size?
-
Yes, within 30 days. I've started the exchange for order #10582.
About this integration
Guzli is a BigCommerce chatbot that connects through the BigCommerce API. It looks up live orders and customer accounts, answers product availability from your synced catalog, and supports multi-storefront and B2B stores.
What your agent can do
- Order lookup: checks live order status in BigCommerce.
- Catalog sync: answers availability and product questions.
- Customer accounts: recognizes signed-in customers and their orders.
- Multi-storefront: serves each storefront you run.
- Returns and exchanges: explains your rules and starts the request.
How it works
- Install the app: Add Guzli from the BigCommerce App Store and approve API access.
- Sync your catalog: Let Guzli read your products.
- Configure the widget: Set its look and placement.
- Train on your policies: Add your shipping and return rules, then go live.
Explore other integrations
One agent across your whole stack. The same knowledge and the same brand voice, wherever the conversation goes.
Frequently asked questions
Install Guzli from the BigCommerce App Store and approve API access. Sync your catalog, configure the widget, and train the agent on your store policies.
Guzli reads orders, products, and customer accounts through the BigCommerce API to answer order and stock questions.
The agent answers from your store data and policies; returns outside your rules go to your team.
One agent can serve all your storefronts. Use separate agents only if storefronts have different policies.
The world’s best customer experiences run on Guzli
Join 100+ teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.