By accessing or using Guzli’s AI-powered chatbot platform (the “Service”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, you may not access or use the Service.
These Terms should be read together with our Privacy Policy and any applicable customer or data processing agreements.
1. Agreement to Terms
By creating an account, installing our widget, or otherwise using the Service, you confirm that:
- You are at least 18 years old or have reached the age of majority in your jurisdiction.
- You have the authority to bind the company or organization on whose behalf you use the Service.
- You have read, understood, and agree to these Terms.
If you do not agree, you must discontinue use of the Service.
2. Description of Service
Guzli provides an AI-powered conversational platform that enables businesses to:
- Deploy intelligent chatbots on websites and applications to answer questions and capture leads.
- Integrate with third-party tools such as CRMs, help desks, and analytics platforms.
- Analyze customer conversations and behavior through dashboards and reporting.
- Train custom AI models using your proprietary content and data.
We may add, modify, or remove features from time to time. Where changes are material, we will provide reasonable notice.
3. Account Registration
To use the Service, you must create an account and provide accurate information.
You agree to:
- Provide complete and truthful registration details.
- Maintain the security of your login credentials.
- Promptly update your information if it changes.
- Accept responsibility for all activities that occur under your account.
- Notify us promptly if you suspect unauthorized access or misuse.
We reserve the right to refuse service, suspend accounts, or remove content at our sole discretion.
4. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law or regulation.
- Infringe upon the intellectual property or other rights of any person or entity.
- Transmit malware, viruses, or other harmful code.
- Engage in fraudulent, deceptive, or misleading activities.
- Harass, threaten, or harm others.
- Send spam or other unsolicited communications.
- Attempt to gain unauthorized access to systems, networks, or data.
- Use the Service for illegal, abusive, or unethical purposes.
- Resell, sublicense, or redistribute the Service without our written consent.
We may investigate and take appropriate action, including suspension or termination of access, if we believe your use violates these Terms or applicable law.
5. Payment and Subscription Terms
If you subscribe to a paid plan, you agree to the following:
- Fees are billed in advance on a monthly or annual basis, as selected during signup.
- All fees are non-refundable unless explicitly stated otherwise.
- Prices are subject to change, and we will provide reasonable notice of any increases.
- Usage that exceeds plan limits may result in additional charges or automatic upgrades, as described on our pricing page.
You authorize us or our payment processor to charge your payment method for all applicable fees. You are responsible for any taxes associated with your subscription, excluding taxes based on our income.
6. Intellectual Property
6.1 Our Rights
The Service, including all software, content, designs, logos, and trademarks, is owned by Guzli or our licensors and is protected by intellectual property laws. Except as explicitly permitted in these Terms, you may not copy, modify, distribute, or create derivative works based on the Service.
6.2 Your Rights
You retain all rights to the content and data you provide to Guzli, including:
- Knowledge base articles, documents, and website content you sync or upload.
- Customer, lead, and contact data you manage through the Service.
- Custom prompts, flows, and configuration settings you create.
You grant Guzli a limited, non-exclusive license to process this content solely for the purpose of providing and improving the Service, in accordance with our Privacy Policy and any applicable data processing agreements.
7. Confidentiality
Each party agrees to keep the other party’s confidential information secure and to use it only for purposes related to the Service.
Confidential information does not include information that:
- Is or becomes publicly available without breach of these obligations.
- Was already lawfully known to the receiving party.
- Is independently developed without reference to the disclosing party’s information.
- Is rightfully obtained from a third party without confidentiality duties.
We may share limited information with service providers under appropriate confidentiality and security obligations.
8. Data Protection
We handle personal data in accordance with our Privacy Policy and applicable data protection laws.
If you require a separate data processing agreement or GDPR-specific terms, please contact us so we can arrange appropriate documentation.
9. Disclaimers and Limitation of Liability
9.1 No Warranties
The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:
- Warranties of merchantability, fitness for a particular purpose, and non-infringement.
- Any warranties that the Service will be uninterrupted, error-free, or completely secure.
You are responsible for determining whether the Service is suitable for your intended use.
9.2 Limitation of Liability
To the maximum extent permitted by law, Guzli will not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages.
- Any loss of profits, revenue, data, or business opportunities.
Our total aggregate liability arising out of or related to the Service will not exceed the amount you paid for the Service during the twelve (12) months preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.
10. Indemnification
You agree to indemnify and hold harmless Guzli, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
- Your use of the Service.
- Your violation of these Terms.
- Your violation of any third-party rights.
- Content or data you upload, transmit, or make available through the Service.
11. Term and Termination
You may terminate your account at any time through your account settings or by contacting our support team.
We may suspend or terminate your access to the Service if:
- You breach these Terms or any applicable law.
- You fail to pay applicable fees.
- We believe your use of the Service may cause harm to us, other users, or third parties.
Upon termination:
- Your right to use the Service will cease immediately.
- We may delete or anonymize your data after a retention period, subject to legal and contractual obligations.
12. Changes to the Service and Terms
We may modify or discontinue parts of the Service at any time. Where changes are material, we will provide reasonable notice.
We may also update these Terms from time to time. When we make material changes, we will:
- Update the Terms on this page.
- Adjust the effective date or provide additional notice as appropriate.
Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.
13. Governing Law and Dispute Resolution
Unless otherwise agreed in writing, these Terms are governed by the laws applicable in the jurisdiction where Guzli is incorporated, without regard to conflict of law principles.
Any disputes arising out of or related to these Terms or the Service will be resolved through good-faith discussions. If we cannot resolve a dispute informally, it may be submitted to binding arbitration or the courts in the relevant jurisdiction, as specified in your customer agreement or applicable law.
14. Miscellaneous
- Entire agreement: These Terms, together with any applicable order forms and agreements, constitute the entire agreement between you and Guzli regarding the Service.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
- No waiver: Our failure to enforce any provision does not waive our right to enforce it later.
- Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations as part of a merger, acquisition, or sale of our business.
15. Contact Information
If you have questions about these Terms & Conditions, you can contact us:
- Email: [email protected]
- For general contact channels and support options, visit our contact page.