AI voice agent for inbound, outbound, and on-site calls
Your AI voice agent answers on the first ring, holds a natural conversation in the caller's language, takes action in your systems and closes the case. Callers can interrupt it, change their mind and talk over it, and it keeps up.
Guzli is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Frequently asked questions
It speaks in a natural voice, handles interruptions and replies without long pauses, so most calls simply flow. If you want callers told up front, add a line to the greeting saying they're speaking with an AI assistant.
No. Voice uses the same agent, knowledge, procedures and guardrails as chat and email. You choose a voice and a greeting, and the agent answers calls with what it already knows.
Yes. Buy a managed number in the dashboard, or connect your own Twilio account or another carrier from the same screen.
Yes. The same agent can place calls for reminders, renewals and follow-ups. Outbound campaigns to a list you own are covered on the voice campaigns page at /features/voice/.
Every call is recorded and transcribed. How long recordings are kept follows your plan and the retention settings in your workspace.
Voice is billed per minute of talk time: 16¢/min on Standard and 14¢/min on Pro, from a prepaid voice balance. Set a maximum length per call and a daily call limit in the voice settings. Hobby is chat-only.
The call ends when it reaches the per-call limit you set. The recording and transcript up to that point are saved, so your team can follow up if needed.
Each call appears in your inbox with the recording, the full transcript and any actions the agent took, next to your chat and email conversations.
Explore other features
One agent across every channel. The same knowledge, the same brand voice, wherever the conversation starts.
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