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Higher limits
Expanded message credits, training data, and agent capacity built for enterprise-scale volume and usage.
AI support built for enterprise scale
Security, compliance, and support built in from day one. Deploy AI agents with the control your team expects.
- Get a dedicated team, onboarding and an uptime SLA
- Control access with SSO, SAML and custom roles
- Meet SOC 2, GDPR and HIPAA requirements out of the box
- Keep your data private, never used to train models
Trusted by 100+ businesses
Keep the handoff clear as volume grows. Give routine questions a direct answer and keep complex cases with your team.
62%Order-status chats closed without an agent
11 minMedian first reply after hours
3 weeksFrom signup to phone line live
24/7Answers from current procedures
“We started with order lookup and added the phone line later. Guzli keeps the same return rules on both channels, so our team sees fewer conflicting answers.”
Maya Chen, Head of Support
14 minMedian first human reply after handoff
18 daysFrom first procedure to voice pilot
MC
Everything your enterprise plan includes
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From 3 months agoTo Today
99.9% uptimeAll services online99.9% uptime guarantee
Reliable infrastructure backed by an SLA so your agent is always available when your customers need it.
SSO
Sign in securely through your organization's identity provider with SAML-based single sign-on support.
Audit logs
Track every change in the dashboard with a filterable activity trail showing who changed what and when.
SLAs
Guaranteed response times and resolution commitments backed by a formal service level agreement.
Success manager (CSM)
A dedicated point of contact who handles onboarding, optimizes performance, and supports your team ongoing.
Priority support
Jump the queue with faster response times and direct access to senior support engineers when you need help.
Custom roles & permissions
Control who can view, edit, and manage agents across your organization with granular role-based access.
Works with the tools you already use
Enhance Guzli by simplifying workflows and linking your preferred apps, with fresh integrations added regularly.
Trusted by 100+ brands.
Read customer story“We started with returns, then added phone overflow. Both channels use the same procedure, so the team sees the same next step.”
Read customer story“We started with returns, then added phone overflow. Both channels use the same procedure, so the team sees the same next step.”
Read customer story“Our staff keeps approval decisions. Guzli gathers the application question and sends the full conversation to the right inbox.”
Read customer story“Our staff keeps approval decisions. Guzli gathers the application question and sends the full conversation to the right inbox.”
Read customer story“When a release changes a setup step, we edit the procedure once. Chat and phone use the new instruction.”
Read customer story“When a release changes a setup step, we edit the procedure once. Chat and phone use the new instruction.”
4.8
Guzli is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Built for your industry
Frequently asked questions
Guzli is SOC 2 Type II certified, GDPR compliant, and supports HIPAA Business Associate Agreements for enterprise customers. Compliance reports and BAAs are available on request from our security team.
Yes. Enterprise plans include SAML 2.0 single sign-on with Okta, Azure AD, Google Workspace, and any other SAML-compatible IdP, plus custom role-based access controls so you can manage permissions across teams.
Your data stays yours, and it's never used to train shared models. Enterprise customers can choose data residency across US, EU, or APAC regions. All data is encrypted at rest with AES-256 and in transit with TLS 1.3.
Every enterprise customer gets a dedicated Customer Success Manager, a shared Slack channel with our team, and a structured onboarding plan covering data ingestion, agent tuning, and rollout, typically live in under 30 days.
We guarantee 99.9% uptime under our enterprise SLA. Status updates are posted in real time, enterprise customers receive direct incident communication and SLA credits for any breach, and priority support is available 24/7.
For regulated industries we offer private-cloud deployments on AWS, GCP, or Azure, including VPC peering and customer-managed encryption keys. Contact sales to scope a deployment that meets your compliance requirements.
Explore other features
One agent across the whole platform. The same knowledge, the same brand voice, wherever the conversation goes.
Product overview
Build, deploy and optimize AI Agents.
Procedures
Train your agent like a new teammate.
Helpdesk
Hand off complex issues to humans.
Copilot
Ask your conversations what customers need.
Email campaigns
Send campaigns that start a conversation.
Voice campaigns
Reach customers with a natural voice.
The world’s best customer experiences run on Guzli
Join 100+ teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.