Simulations
Run real customer scenarios end to end and watch how the agent handles each one, including tone and brand voice, before a single customer is involved.
The complete platform
for customer-facing agents
Build an agent, test it against real scenarios, deploy it across every channel, and keep improving it. No code, no engineering lift.
Actions
Stripe 4
Cal 3 
Shopify 2
Slack 2 Model
Claude Sonnet 4.6Qualifies leads, handles pricing questions, and books demos across your sales channels.
What plans do you offer?
Completed 3 actions
We offer three plans: Hobby (free), Standard ($20/month), and Pro ($99/month). Standard unlocks unlimited messages and Pro adds advanced analytics.
AI Agent
Upgrade me to Standard
Completed 3 actions
- Verified account details
- Updated subscription to Standard
- Composed response
Done Jane, you are now on the Standard plan.
Plan successfully updatedHobby → Standard
AI Agent
User information
- Full name
- Jane Doe
- [email protected]
- Phone
- +1 (202) 555-0173
- Plan
- Pro
Connecting to API
Trusted by over 10000+ businesses
The Guzli Agentic Harness
Set it up the way you’d brief a new hire
Northwind Assistant / Knowledge
Search…⌘K
N
Knowledge
Everything your agent has learned, and where it came from.
412 MB of 1 GB14 of 200 sources
Health
Needs attention
Two sources are going stale and one connection stopped syncing.
Healthy
All sources fresh and every connection syncing.
Performance
84% of replies answered from knowledge
12% vs the last 30 days
Used most
- 1Help center214
- 2Return & refund policy.pdf186
- 3Shipping & delivery FAQ122
Replies grounded in each source · 30 days
Library
All14 Files3 Web pages3 Help articles2 Tickets & chats2 Notion pages2 Snippets1 Q&A1 Needs review12 Map Connections
Google Drive
Synced 2h ago
Notion
Synced 5h ago
Zendesk
Syncing now…
Intercom
Reconnect to keep syncingSynced just now
SharePoint
Synced yesterday
Syncing now
Reading help.northwind.com36 of 58 pages read
Search the library
Any status
Any app
Return & refund policy.pdf
Uploaded by you
checked 2h ago
ReadyProduct catalog — Spring 2026.xlsx
Uploaded by Maya
checked 2h ago
ReadyHandbook / Support playbook.docx
Drive · /Handbook
synced 2h ago
ReadyPricing
northwind.com/pricing
synced 6h ago
ReadyHelp center
northwind.com/help · 42 pages
synced yesterday
ReadyDeveloper docs
docs.northwind.com
reading nowsynced just now
ProcessingReadyGetting started with Northwind
Zendesk · Help center
synced 3h ago
ReadyShipping & delivery FAQ
Zendesk · Help center
synced 3h ago
ReadySolved tickets — March to May
Zendesk · 120 tickets
synced 3h ago
ReadyBilling conversations
Intercom · tagged “billing”
last synced 9 days ago
Needs attentionCompany handbook
Notion · 12 pages
synced 5h ago
ReadyProduct specs — Widgets 2.0
Notion · 4 pages
synced 5h ago
ReadyHoliday shipping cutoffs
Written by you
updated 3 days ago
ReadyTop customer questions
Written by Maya · 12 pairs
updated last week
ReadyMake it smarter
Small changes with an outsized effect on answers.
Split the shipping FAQ into per-region answers
Customers ask region-specific questions the current FAQ answers generically.
Not now
Add your order-tracking pages to the site crawl
Your agent explains tracking often but can't point to the actual steps.
Not now
Settle on one return window
Two sources disagree, so answers change depending on which one the agent quotes.
Not now
Review suggested content
3 drafts your agent wrote from real conversations
What should your agent learn?
Pick a source — you can add as many as you like.
Upload files
PDFs, docs, and spreadsheets from your computer.
Crawl a website
We read your site and keep it fresh.
Write it yourself
A quick note or ready-made answers.
Import from an app
Drive, Notion, Zendesk, Intercom, and more.
Website URL
https://
We'll crawl up to 200 pages and re-check weekly.
Northwind/Northwind Assistant● LiveN
Build / Instructions
Agent instructions
✓ Saved
You are the Northwind customer experience agent.
Be warm, direct, and concise. Start by understanding what the customer is trying to accomplish. Use approved sources for product and policy answers. Never invent an answer; say when something is not covered.
When an account change is requested, verify the customer first, follow the relevant procedure, and clearly confirm what changed.
Northwind/Northwind Assistant● LiveN
Build / Model
Choose a model
Claude Sonnet 4.6 Anthropic
Balanced reasoning and speed
Balanced reasoning and speed
GPT-5 OpenAI
Deep reasoning for complex cases
Deep reasoning for complex cases
Gemini 2.5 Pro Google
Strong long-context understanding
Strong long-context understanding
Grok 4 xAI
Fast, natural conversations
Fast, natural conversations
Automatic routing
Let Guzli select the best available model for each task while respecting your cost and latency limits.
Test the everyday questions and the edge cases
Run the questions you get a hundred times a day and the ones you get once a quarter. Re-run them every time something changes, and read the full trace behind any answer so you can see exactly what happened.
Chats
Apr 11 – Apr 17, 2026Automation rate87%
Total conversations1,977
Total messages13,366
Escalated conversations257
Avg. messages per chat6.7
100%75%50%25%0%
Apr 11Apr 13Apr 15Apr 17Apr 19Apr 21Apr 23
Regression testing
Save your scenarios and re-run the whole suite every time you change an instruction, a procedure or a source, so a change in one place doesn’t quietly break something that already worked.
Traces and observability
Open any conversation, in testing or in production, and see the reasoning behind it: what the agent retrieved, which procedure it followed, and which action it called.
Common and edge cases
The questions that make up most of your volume, and the ones that turn up once a quarter—the annoyed customer, the expired promo code, the request your policy doesn’t quite cover.
Every conversation tells you what to improve next
Knowing your resolution rate is not the same as knowing what to change. See where your agent is asked for more than it can give yet, then refine it in the same place you built it.
Chats
Total conversations1,247Total messages7,734Thumbs up342Thumbs down28
Top pages Visits
- /pricing435
- /docs/quickstart312
- /integrations/shopify248
- /blog212
- /about164
- /enterprise131
Resolution rate, volume, escalations and satisfaction, broken down by channel and by topic. The numbers a CX lead is actually asked for.
Read what got handed to a human and why. It’s the clearest map of what to teach your agent next, and the fastest thing to act on.
The patterns across thousands of conversations, grouped so you can see them. Often the clearest product feedback you’ll get all quarter.
Change an instruction, tighten a procedure or add a source, re-run tests, and the next conversation is better. No ticket to your vendor and no waiting on a release.
Connected to the systems where the work actually happens
An agent that can’t touch your systems is a search box over your help center. Connect the tools where your data lives, and it can look things up, make the change and confirm it, inside the limits you set.
Salesforce
Escalate to Salesforce cases, draft agent suggestions, auto-reply to cases, or enable live chat from one connection.
Zendesk
Escalate to Zendesk tickets, draft response suggestions, or auto-reply, keeping your helpdesk and AI agent in sync.
Freshdesk
Hand off conversations to Freshdesk tickets seamlessly when your agent needs a human to step in.
Help Scout
Hand off to a Help Scout conversation when your agent reaches its limit, so your team continues from everything already said.
HubSpot
Route conversations to HubSpot tickets when your agent escalates, with full conversation history for your team.
Intercom
Routes the Escalate-to-Human action to Intercom. The ticket lands with a clean AI summary plus the full transcript.
Shopify
Look up orders, check stock and update customer details from the conversation, then confirm the change back to the shopper.
Stripe
Signed-in customers can check subscriptions, invoices and plan changes, and the agent confirms each update as it lands.
Cal.com
Find an open slot, book, move or cancel the meeting in Cal.com, then confirm the time back to the customer.
Calendly
Check availability, book the right Calendly event and send the confirmation without leaving the chat.
Answer customers on WhatsApp with the same knowledge and actions, and hand off to your team in the same thread.
Reply to Instagram DMs instantly, look up orders and bookings, and confirm the change right in the conversation.
Messenger
Handle Messenger conversations from your Facebook page, resolving requests end to end or escalating with context.
Slack
Answer questions in Slack channels and threads, and pull the right teammate in when a request needs a person.
Telegram
Run your agent as a Telegram bot that looks things up, makes the change and confirms it in the chat.
SMS
Reply to text messages with order status, booking changes and confirmations, no app required on the customer side.
Phone
Pick up calls with a voice agent that looks up the account, makes the change and confirms it before hanging up.
Gmail
Draft or send replies to incoming email with the answer and the action already taken, in your team’s voice.
Notion
Sync Notion pages and databases so the agent answers from your latest docs and cites the page it used.
Google Drive
Pull answers from Google Docs, Sheets and PDFs in the folders you choose, kept in sync as they change.
Dropbox
Connect Dropbox folders so policies, manuals and price lists become sources the agent can look up.
SharePoint
Index SharePoint sites and libraries so the agent answers from the same documents your team relies on.
OneDrive
Add OneDrive files as knowledge, refreshed automatically when someone updates the original.
WordPress
Import your WordPress pages and posts so help articles and product pages are always part of the answer.
Salesforce
Escalate to Salesforce cases, draft agent suggestions, auto-reply to cases, or enable live chat from one connection.
Zendesk
Escalate to Zendesk tickets, draft response suggestions, or auto-reply, keeping your helpdesk and AI agent in sync.
Freshdesk
Hand off conversations to Freshdesk tickets seamlessly when your agent needs a human to step in.
Help Scout
Hand off to a Help Scout conversation when your agent reaches its limit, so your team continues from everything already said.
HubSpot
Route conversations to HubSpot tickets when your agent escalates, with full conversation history for your team.
Intercom
Routes the Escalate-to-Human action to Intercom. The ticket lands with a clean AI summary plus the full transcript.
Connect an internal system with a custom action and your agent can use it the same day, without waiting for us to build a connector for it.
POST /actions/lookup_order Method POSTAuth BearerSchema JSON
Trusted by over 100 brands.
Read customer story“Figuring out what to automate and what needs a human — Guzli has been a great partner.”
Read customer story“Figuring out what to automate and what needs a human — Guzli has been a great partner.”
Read customer story“A genuinely capable clinical tool, deployed without an engineering team.”
Read customer story“A genuinely capable clinical tool, deployed without an engineering team.”
Read customer story“Guzli really enables us to control AI without letting AI control us.”
Read customer story“Guzli really enables us to control AI without letting AI control us.”
4.8
Guzli is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Built for your industry
Product questions
It covers building, testing, deploying, and improving customer-facing AI agents with Guzli.
Yes. The product overview includes a testing step before deployment.
The world’s best customer experiences run on Guzli
Join thousands of teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.