Trail Runner · Wide 11$139.00Support your customers and grow your revenue
From product recommendations to order support and returns, our AI agents deliver instant, on-brand answers across chat, email and voice, driving higher LTV without adding headcount.
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AI AgentTrail Runner · Wide 11$139.00
Trail Runner · Wide 11.5$139.00Add the 11 and use my usual card
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AI AgentDTC, marketplaces, omnichannel, and subscription brands using Guzli
One agent that works on both sides of checkout
Sell before checkout
Answer the product question that decides the sale, on the page, while they're still deciding.
Resolve after it
Order changes, returns and refunds handled end to end, not just logged for someone else to finish.
Earn the next order
A return resolved in one conversation and a subscription that's easy to manage are what bring customers back.
Trained on your catalog and policies, not generic templates
Your agent learns your catalog, your shipping matrix and your returns policy, then handles the conversations that actually take up your team’s day.
I’m 178cm, usually a M. What would fit?
For your height and fit, I’d recommend the XY Metcon 64 in M. Both options are in stock.
AI AgentXY Metcon 64$139.00XY V2 Run$145.00Explore other features
One agent across the whole platform. The same knowledge, the same brand voice, wherever the conversation goes.
Product overview
Build, deploy and optimize AI Agents.
Procedures
Train your agent like a new teammate.
Helpdesk
Hand off complex issues to humans.
Copilot
Ask your conversations what customers need.
Email campaigns
Send campaigns that start a conversation.
Voice campaigns
Reach customers with a natural voice.
The same lead with two very different experiences
What it’s like to be on the other end of each one.
Generic email & SMS
Drips, blasts, shortcodes
- Generic and impersonal
- Feels like marketing
- Nobody answers when they reply
- Annoying, so they tune it out
1:1 SMS outreach
A real person, texting as your brand
- A white-glove human experience
- Genuinely helpful, tailored to them
- A person answers in minutes
- Makes people feel understood
Plugs into the stack you already sell on
Native Shopify and Stripe integrations, plus your help desk, WhatsApp, and email, with REST APIs and webhooks for anything custom.
How teams use Guzli
From the first question to the right handoff.
62%of order-status chats closed without an agent
“Guzli checks the Shopify order before replying. Our team only sees the delivery questions that need a person.”
11 minmedian first reply after hours
“Returns used to wait until morning. Guzli now explains the policy and leaves the tricky cases in our inbox.”
3 weeksfrom signup to phone line live
“When the phone queue fills up, Guzli takes the order number and sends our team the call transcript.”
Trusted by 100+ brands.
Read customer story“Shoppers ask where an order is before they ask anything else. Guzli checks Shopify and replies with the latest status.”
Read customer story“Shoppers ask where an order is before they ask anything else. Guzli checks Shopify and replies with the latest status.”
Read customer story“Guzli explains the return window in chat. A damaged item still reaches our team with the order details.”
Read customer story“Guzli explains the return window in chat. A damaged item still reaches our team with the order details.”
Read customer story“We send phone overflow to Guzli at peak times. The transcript gives our next shift a place to start.”
Read customer story“We send phone overflow to Guzli at peak times. The transcript gives our next shift a place to start.”
4.8
Guzli is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Frequently asked questions
No. Once you install the Guzli Shopify app, the chat widget is automatically added to your store on every page. Whether you install via Guzli or the Shopify App Store, the widget appears automatically, with no theme edits and no per-page setup.
Via Guzli: full features, including auto-recharge credits, extra message credits, multiple agents, custom domains, removal of "Powered by Guzli" branding, billed through Guzli. Via Shopify App Store: limited to a single agent with auto-recharge credits only, billed through Shopify.
Yes. Over email, attachments are supported and the agent can read images, PDFs, and receipts. Inside the widget, customers can upload images that the agent processes alongside their question, which is handy for damage claims, return verification, and product inquiries.
The widget runs on any website that accepts a script tag. Native deep integration is Shopify-first today; for other platforms, use Custom Actions to wire to your storefront's REST API for product lookups, order tracking, and cart actions.
Return policy lookup is grounded in your help center. Eligibility is checked against the order date. Within policy, the agent can trigger a return label via Custom Action. Above your threshold or outside policy, it escalates to a human via the Escalate-to-Human action with the full transcript and order context.
Yes. The Stripe integration ships four subscription-specific actions: Get Subscription Information, Get Invoice History, Manage Subscriptions (upgrade/downgrade/cancel), and Change Billing Information. Customers self-serve plan changes, frequency swaps, and pauses without a ticket.
Built for your industry
The world’s best customer experiences run on Guzli
Join 100+ teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.