Hand off to a human without missing a beat. Create a ticket for async follow-up, or pull a human agent into the live chat with the full conversation in hand.
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Maya Chen
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Jordan AlvarezThanks for asking! Here's how returns work at Northwind:
If you share your order number, I can check exactly where your order sits and start the return for you right away. Would you like me to do that?
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Open a ticket for a follow-up, or route to a human without dropping the customer using the live chat action.
I tried subscribing twice with different cards, but payment fails. Can you help?
Sorry for the hassle. I've created a ticket for our billing team to investigate the failed charges and will follow up soon.
The AI agent creates a ticket in your helpdesk with the full conversation attached, and a teammate follows up with the customer.
Create agentI tried subscribing twice with different cards, but payment fails. Can you help?
Sorry for the hassle. Let me bring in a teammate from our billing team to look into this with you right now.
Hi, this is Mark from the billing team. I can see the two failed attempts on your account, looks like your bank flagged them. I've cleared that block, so could you try subscribing once more for me?
A teammate joins the live conversation, writing in the same thread the customer is watching while the AI steps back.
Create agentWebsite, email, WhatsApp, Messenger, Instagram, and more in one inbox.
Set ticket statuses to fit your team's workflow.
Track tickets, response times, and filter by human agent.
Draft, rewrite, summarize, and translate replies for the human.
Statuses, assignment, notes, mentions, full history.
Filter views by channel, assignee, status, or team. Personal or shared views.
Auto-assign tickets to the correct team and human agent.
Step into any live conversation. AI pauses on click.
Toggle the AI back on immediately when the human is done.
Use Guzli's built-in helpdesk, or keep the one you already have. Either way, the AI works on top of it. Native integrations with Zendesk, Salesforce, Freshdesk, Intercom, HubSpot, and Help Scout connect in a few clicks.
Escalate to Zendesk tickets, draft response suggestions, or auto-reply, keeping your helpdesk and AI agent in sync.
Escalate to Salesforce cases, draft agent suggestions, auto-reply to cases, or enable live chat from one connection.
Routes the Escalate-to-Human action to Intercom. The ticket lands with a clean AI summary plus the full transcript.
Route conversations to HubSpot tickets when your agent escalates, with full conversation history for your team.
Hand off conversations to Freshdesk tickets seamlessly when your agent needs a human to step in.
Hand off to a Help Scout conversation when your agent reaches its limit, so your team continues from everything already said.
Read customer story“Figuring out what to automate and what needs a human — Guzli has been a great partner.”
Read customer story“Figuring out what to automate and what needs a human — Guzli has been a great partner.”
Read customer story“A genuinely capable clinical tool, deployed without an engineering team.”
Read customer story“A genuinely capable clinical tool, deployed without an engineering team.”
Read customer story“Guzli really enables us to control AI without letting AI control us.”
Read customer story“Guzli really enables us to control AI without letting AI control us.”
Guzli is committed to delivering the top customer support platform for those who demand excellence.
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
Full compliance with EU data protection standards.
Independently audited for security and reliability.
Built to handle protected health information safely.
Your data is only accessible to your AI agent and not used to train models.
Data is encrypted at rest and in transit using standard algorithms.
We use verified variables to ensure users access their own data.
It depends on what you define in the 'When to use' section for each action.
It stops replying on that conversation.
No. Guzli has a built-in Help Desk with custom statuses, automatic assignment, and AI draft responses. Connect Zendesk, Salesforce, Freshdesk, Intercom, HubSpot, or Help Scout if you'd rather work in those.
When a ticket is created, its status is 'New' if no human agent is assigned, or 'On You' if one is. Note that you can also create custom statuses.
Create a team and set its assignment strategy (Manual, Round Robin, or Balanced). To route tickets, add a routing rule that matches on fields like subject, sender email, or channel, then pick the team. Rules are checked when a ticket is created, and anything that matches no rule goes to the default team.
You can create shifts and assign human agents to each one.
Join thousands of teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.
