Win more direct bookings
Answer the availability, rate and policy questions that decide whether a guest books with you or through an OTA.
Win bookings and answer guests around the clock
From availability and rates to check-in, loyalty and late checkout, our AI agents answer every guest across chat, email and voice, connected to your PMS, booking engine and channel manager.
Two nights this Friday, sea view if you have it
Thinking
AI AgentBook it on the card on file
Thinking
AI AgentTrusted by 100+ businesses
Trained on your rates, policies and loyalty tiers, not generic templates
Your agent uses live rates, availability, policies and property details to handle booking conversations 24/7.
Any sea-view rooms available on Friday?
Yes. A sea-view room is available for $158 plus $20 city tax.
AI AgentFrom first inquiry to next booking
Answer guests at any hour
Late arrivals, on-property requests and changes handled the moment they happen, not when the front desk is next free.
Turn a stay into the next stay
Complaints, refunds and loyalty questions handled as retention conversations, not tickets to be processed.
Explore other features
One agent across the whole platform. The same knowledge, the same brand voice, wherever the conversation goes.
Product overview
Build, deploy and optimize AI Agents.
Procedures
Train your agent like a new teammate.
Helpdesk
Hand off complex issues to humans.
Copilot
Ask your conversations what customers need.
Email campaigns
Send campaigns that start a conversation.
Voice campaigns
Reach customers with a natural voice.
The same customer with two very different experiences
What it’s like to be on the other end of each one.
Legacy chatbots & ticket queues
Decision trees, macros, contact forms
- Scripted and impersonal
- Feels like deflection
- Nobody answers when the bot fails
- Frustrating, so customers walk away
Guzli AI agents
An AI agent, working as your brand
- A white-glove experience for every customer
- Actually helpful, tailored to them
- Answers in seconds, resolves end to end
- Makes customers feel taken care of
Plugs into the stack you already sell on
Native Shopify and Stripe integrations, plus your help desk, WhatsApp, and email, with REST APIs and webhooks for anything custom.
How teams use Guzli
From the first question to the right handoff.
57%of booking-change chats completed
“Guests can move a booking in chat now. Guzli confirms the new date before our reservations team gets involved.”
9 minmedian reply after check-in hours
“Late arrivals ask about check-in after the desk closes. Guzli answers from our current guest instructions.”
12 daysto put the phone line live
“Our phone overflow used to go to voicemail. Guzli takes the booking details and sends a transcript to the desk.”
Trusted by 100+ brands.
Read customer story“When a guest changes a booking, Guzli checks the date before confirming anything. Our desk handles the exceptions.”
Read customer story“When a guest changes a booking, Guzli checks the date before confirming anything. Our desk handles the exceptions.”
Read customer story“Late arrivals ask about check-in every night. Guzli answers from the guest instructions we keep up to date.”
Read customer story“Late arrivals ask about check-in every night. Guzli answers from the guest instructions we keep up to date.”
Read customer story“During busy hours, Guzli takes the booking reference on the phone. The desk calls back with the transcript open.”
Read customer story“During busy hours, Guzli takes the booking reference on the phone. The desk calls back with the transcript open.”
4.8
Guzli is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Frequently asked questions
Yes. Use a Custom Action pointed at your PMS, booking engine, or channel manager (Mews, Cloudbeds, Opera, Apaleo, SiteMinder and Amadeus all expose REST APIs). The agent pulls the rate for the actual dates, holds the room, and writes the reservation back. The confirmation number comes from your system, not from the chat. Attach a Widget and the guest picks dates and room type inline instead of typing them.
No. The agent answers from your rate plans, policy documents, and property pages, and reads live pricing through your booking integration rather than from a cached page. If a rate or a policy isn't in what you've given it, it says so and hands the conversation to your team rather than guessing. Quoting a price you can't honour is the one failure mode that costs you the booking twice.
You write the rules once as a Procedure in plain language: which rate plans are refundable, how far out, what the fee is, when a human has to approve. The agent follows the same path every time: checks the booking, applies your policy, processes the change or refund in your system, and escalates the exceptions. Every step is in the transcript, so a disputed charge is a lookup rather than an argument.
Yes. Housekeeping, maintenance, front desk, F&B: the agent creates the task with the room number and the guest's own words attached, assigns it to the right team in your helpdesk or task system, and tells the guest it's done. It also follows up, so a towel request at 11pm doesn't quietly expire when the shift changes.
One agent runs across your website widget, email, voice, WhatsApp, Instagram, and Slack, with the same training and the same procedures behind all of them. Language is auto-detected from the guest's browser or messaging app across 80+ languages. Train your sources in English and the agent replies in whatever the guest writes in, which matters when half your inbound is international.
Most properties are answering rate, policy, and directions questions within an hour: train the agent on your website and property PDFs, drop the embed snippet on your booking page. Live availability and booking modifications take a day or two of integration work against your PMS. WhatsApp and voice connect in minutes once credentials are imported.
Built for your industry
The world’s best customer experiences run on Guzli
Join 100+ teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.