BigCommerce›
Track BigCommerce orders and recommend products in chat.
Support Adobe Commerce customers across every store view
Order #4821In transit -
Where's my shipment for PO 7731?
-
It left our Leeds warehouse today; tracking is DPD 1554 2201.
About this integration
Guzli is a Magento chatbot for Magento and Adobe Commerce. Through the Guzli extension and the Magento REST API, it looks up customer accounts, orders, and shipments, and supports B2B and B2C stores across multiple store views.
What your agent can do
- REST API connection: reads data through the Magento REST API.
- Multi-store: serves every store view you run.
- Account lookup: finds a customer's account and order history.
- Order and shipment tracking: answers delivery questions with live data.
- B2B and B2C: handles quotes, pricing requests, and account questions.
How it works
- Install the extension: Add the Guzli Magento extension.
- Add API credentials: Configure the REST API credentials.
- Map customer attributes: Match the fields the agent should read.
- Place and train: Set widget placement and train on your catalog.
Explore other integrations
One agent across your whole stack. The same knowledge and the same brand voice, wherever the conversation goes.
Frequently asked questions
Install the Guzli Magento extension, add your REST API credentials, map customer attributes, place the widget, and train the agent on your catalog.
Guzli reads customer accounts, orders, and shipments through the Magento REST API so it can answer order and account questions.
Guzli reads only the attributes you map. Custom quote or pricing rules go to your team unless you connect them as actions.
One agent can serve all store views. Use separate agents if B2B and B2C need different answers.
The world’s best customer experiences run on Guzli
Join 100+ teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.