Clear the queue that never clears
Card issues, transaction queries, payment failures, and account changes resolved fully at actual volume.
Resolve card, fraud, and account issues on script
From lost cards and disputed transactions to identity checks, payments and account changes, our AI agents answer across chat, email and voice, inside the guardrails you set, with every answer traceable.
I don't recognise a charge on my card
Thinking
AI AgentYes, freeze it
Thinking
AI AgentTrusted by 100+ businesses
Better access, smaller call center
Never give an answer you’d have to retract
The agent answers from your policies within set limits, avoiding improvisation on fees, eligibility, or advice.
Turn service moments into the next product
Spot when a customer has outgrown their account or needs something you offer, then pass the opportunity to your team.
Trained on your policies, terms and regulations, not generic financial content
Your agent learns your fee schedule, your dispute process and your eligibility rules, then handles the conversations where a wrong answer is expensive.
I’ve lost my card. Can you freeze it?
I can do that as soon as we verify your identity, then order a replacement.
AI AgentExplore other features
One agent across the whole platform. The same knowledge, the same brand voice, wherever the conversation goes.
Product overview
Build, deploy and optimize AI Agents.
Procedures
Train your agent like a new teammate.
Helpdesk
Hand off complex issues to humans.
Copilot
Ask your conversations what customers need.
Email campaigns
Send campaigns that start a conversation.
Voice campaigns
Reach customers with a natural voice.
Plugs into the stack you already sell on
Native Shopify and Stripe integrations, plus your help desk, WhatsApp, and email, with REST APIs and webhooks for anything custom.
How teams use Guzli
From the first question to the right handoff.
38%of document questions answered in chat
“Guzli tells clients which documents to bring, then passes account-specific questions to our team with the chat attached.”
13 minmedian first reply after hours
“We keep approval decisions with our staff. Guzli handles opening hours and application steps when the office is closed.”
2 weeksto connect the client inbox
“A client can ask where their application stands. Guzli checks the status and routes exceptions to the right person.”
Trusted by 100+ brands.
Read customer story“Guzli explains the application checklist. Our team takes over when a client asks about their own documents.”
Read customer story“Guzli explains the application checklist. Our team takes over when a client asks about their own documents.”
Read customer story“We keep the approval step with staff. Guzli can still answer office hours and explain what happens next.”
Read customer story“We keep the approval step with staff. Guzli can still answer office hours and explain what happens next.”
Read customer story“Application status questions arrive after closing. Guzli checks the record and sends anything unclear to the client inbox.”
Read customer story“Application status questions arrive after closing. Guzli checks the record and sends anything unclear to the client inbox.”
4.8
Guzli is committed to delivering the top customer support platform for those who demand excellence.
Enterprise-grade security
We follow industry-leading compliance standards and best-in-class encryption protocols to keep your customer data safe.
GDPR
Full compliance with EU data protection standards.
SOC 2 Type II
Independently audited for security and reliability.
HIPAA
Built to handle protected health information safely.
Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
Data encryption
Data is encrypted at rest and in transit using standard algorithms.
Secure integrations
We use verified variables to ensure users access their own data.
Frequently asked questions
No, and that's a hard rule, not a polite preference. The agent's instructions refuse to recommend a product, interpret a customer's circumstances, or comment on whether something is a good idea. It explains what a product costs and who qualifies against your published criteria, then hands to a human the moment the conversation turns into advice, with the full transcript attached.
Every action that touches an account is identity-bound. Freezing a card, opening a dispute, or reading a transaction only fires after your verification step passes; an unverified session gets general policy answers and nothing else. You define the checks, and which cases your policy says a person must handle.
Yes, through Custom Actions: point one at any REST endpoint your core, card processor, or KYC provider exposes. The agent fills variables from the conversation, sends the request, and parses the response. Attach a Widget when the customer needs to pick a transaction or confirm a card action inline in chat.
Auto-Retrain refreshes website crawls, Notion sources, and remote storage every 24 hours on Standard and Pro. For terms and fee schedules you upload as PDFs, retrain after you publish the new version, usually whenever the document changes.
Yes. Each conversation is stored with the sources the answer was drawn from, the actions that fired, and the timestamps, in the Activity feed. Escalations carry the same record into your helpdesk, so a reviewer can see exactly what the customer was told and why.
One agent handles the languages the model supports, auto-detected per conversation and answered in the same language on every channel. Lock the set in the agent config if you need replies scoped to the languages you're licensed to service.
Built for your industry
The world’s best customer experiences run on Guzli
Join 100+ teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.