Support agent
Resolve complex support queries accurately across live chat, email, phone, Slack, and more.
G 4.8 The leading AI agent for CX
Conversational agents for customer experience
AI agents that meet customers at every stage of their journey, across chat, email, and voice, to resolve issues end to end and increase revenue.
One agent for every customer interaction, runs support, sales, and product guidance 24/7
Sales agent
Engage prospects, answer product questions, and guide conversations toward revenue.
Product guidance agent
Help customers find info and understand your products with a clear, on-brand voice.
"Guzli turned our help center into an agent that actually closes tickets."
Priya Natarajan, Head of Support, Northwind
PN “
app.guzli.ai/agents/new
Your website URL
https:// northwind.com Add
Website42 pages
Help center18 articles
NotionImporting…
Google DriveQueued
app.guzli.ai/agents/new
Test run
9 questions · 8 passed
What payment options do you offer? We accept all major credit and debit cards, plus Apple Pay.
What payment options do you offer?Passed
Do you offer installment plans?Passed
Can I change my delivery address after ordering?Failed
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87%resolved
Escalations
14
Avg. first response
3s
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Northwind streamlines shopper and merchant support with AI agents across 50K+ merchants
The complete product suite for customer-facing agents. Build, deploy and optimize across every channel, on one platform.
Procedures written in plain language, followed step by step with actions built in.
Northwind / Overview
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Refunds and returns
DRAFTPUBLISHEDRevision 3 · written here in the dashboard on Sep 19 · edited by Priya
1,600 of 12,000 characters
45 of 50 steps remaining
Written for Northwind Assistant
Refunds and returns
Draft waitingBooking an appointm…
In useUrgent outage reports
Set aside · from your assistantWrite another
When should the agent use this?76/500
Someone asks for their money back, or says an order arrived wrong or broken.
- 1
Let them say what went wrong in their own words before offering anything. Use their name, {{contact.name}}, once — not in every line.
- 2
Use @find_order to pull up the order they are talking about. Ask for the order number if they have it, otherwise the email they used.
- 3
Say plainly what our returns window is and where their order sits inside it, as of {{system.local_date}}. Do not promise an outcome you have not confirmed.
- 4
If a refund is the right remedy, say so and use @start_refund. If a replacement fits better, offer that first and explain why.
- 5
If they are still unhappy, or the order is outside anything you can settle, use @bring_in_teammate rather than repeating yourself.
- 6
Add a step
Type @ to use an ability, {{ for a detail, Enter for the next step.
Write the “when” into the sentence itself — “If it’s after hours, use @create_ticket instead.”
Widgets let agents respond with interactive components, not just text.
Do you have this in medium?
Yes — both of these are in stock in medium.
Trail Runner
$148.00
MLXL
Add to cart
Arc Desk Lamp
$96.00
ML
Add to cart
Helpdesk built for AI and humans working from the same conversation.
All Chat Widget 
Slack 
WhatsApp
Slack WhatsApp Needs attention47 of 64
Maya Chen0s · “Perfect, I've got the return started f…
Resolved
Unknown visitor
Unknown visitorThanks for asking! Here's how returns wo…
Jordan Alvarez(.. I understand, and I appreciate you co…
F Thanks — the refund should land in 3–5 days.
F Can I swap this for a larger size instead?
Re:… Is the Trail Runner back in stock yet?
R… Thanks for reaching out. Yes, I'm still in…
W Got it — I've updated the delivery addre…
G.. Your September invoice is attached. Let…
R… Happy to help with bulk pricing for you…
UUnknown visitor Chat Conversation 3 of 3
Can I return an order after 30 days?
Thanks for asking! Here's how returns work at Northwind:
- Within 30 days: a full refund to your original payment method, no questions asked
- 31–60 days: store credit, or an exchange for a different size or colour
- Damaged or faulty items: covered by our 1-year warranty at any time
- Free return label: emailed to you as soon as the return is started
If you share your order number, I can check exactly where your order sits and start the return for you right away. Would you like me to do that?
Worked for 4s · 1 step
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Controllers Good evening.
2 things waiting on you.
Which tickets are stuck this week?
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stuck > 24hReading 5 conversations
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3 unassignedDrafting summary
Working on it… 0s
✦Worked for 4s · 4 steps
Assign to Priya Draft replies for all 5 Show the other two
Ask anything. Or tell me what you want done.Ask a follow-up…
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