Billing you can forecast
Credits can run out mid-month and visitors see that the agent is unavailable
Looking for
an alternative
to Chatbase?
Guzli vs Chatbase is a published bill versus a credit meter that can take the agent offline.
When compared with Chatbase, Guzli does this better
- Hobby plan, chat only
- $49/mo
- Voice on the Standard plan
- $149 + 16¢/min
- Knowledge base for chat and voice
- 1
Trusted by 100+ businesses
Why teams consider a Chatbase alternative
Voice without a plan cliff
Standard to Pro is a $150 to $500 cliff for more credits and voice capacity
Fewer meters on one invoice
Extra agent +$25 and unbrand $99 stack on the meter
One knowledge base for every channel
You want website chat and the phone on one knowledge base without a second meter
Procedures Step-by-step instructions you write in plain English, like a checklist for a new hire. Guzli follows them to handle refunds, bookings or order issues the same way every time. Learn more let you write plain-English steps the agent follows for repeatable customer requests.
Copilot An assistant for your team. Ask it about customer conversations to find trends and gaps in your answers, then review its suggested fixes before they go live. Learn more helps your team find patterns in customer conversations and review suggested improvements.
Everything in this section is based on public information reviewed August 2026.
Set it up the way you’d brief a new hire
Northwind Assistant / Knowledge
Search…⌘K
N
Knowledge
Everything your agent has learned, and where it came from.
412 MB of 1 GB14 of 200 sources
Health
Needs attention
Two sources are going stale and one connection stopped syncing.
Healthy
All sources fresh and every connection syncing.
Performance
84% of replies answered from knowledge
12% vs the last 30 days
Used most
- 1Help center214
- 2Return & refund policy.pdf186
- 3Shipping & delivery FAQ122
Replies grounded in each source · 30 days
Library
All14 Files3 Web pages3 Help articles2 Tickets & chats2 Notion pages2 Snippets1 Q&A1 Needs review12 Map Connections
Google Drive
Synced 2h ago
Notion
Synced 5h ago
Zendesk
Syncing now…
Intercom
Reconnect to keep syncingSynced just now
SharePoint
Synced yesterday
Syncing now
Reading help.northwind.com36 of 58 pages read
Search the library
Any status
Any app
Return & refund policy.pdf
Uploaded by you
checked 2h ago
ReadyProduct catalog — Spring 2026.xlsx
Uploaded by Maya
checked 2h ago
ReadyHandbook / Support playbook.docx
Drive · /Handbook
synced 2h ago
ReadyPricing
northwind.com/pricing
synced 6h ago
ReadyHelp center
northwind.com/help · 42 pages
synced yesterday
ReadyDeveloper docs
docs.northwind.com
reading nowsynced just now
ProcessingReadyGetting started with Northwind
Zendesk · Help center
synced 3h ago
ReadyShipping & delivery FAQ
Zendesk · Help center
synced 3h ago
ReadySolved tickets — March to May
Zendesk · 120 tickets
synced 3h ago
ReadyBilling conversations
Intercom · tagged “billing”
last synced 9 days ago
Needs attentionCompany handbook
Notion · 12 pages
synced 5h ago
ReadyProduct specs — Widgets 2.0
Notion · 4 pages
synced 5h ago
ReadyHoliday shipping cutoffs
Written by you
updated 3 days ago
ReadyTop customer questions
Written by Maya · 12 pairs
updated last week
ReadyMake it smarter
Small changes with an outsized effect on answers.
Split the shipping FAQ into per-region answers
Customers ask region-specific questions the current FAQ answers generically.
Not now
Add your order-tracking pages to the site crawl
Your agent explains tracking often but can't point to the actual steps.
Not now
Settle on one return window
Two sources disagree, so answers change depending on which one the agent quotes.
Not now
Review suggested content
3 drafts your agent wrote from real conversations
What should your agent learn?
Pick a source — you can add as many as you like.
Upload files
PDFs, docs, and spreadsheets from your computer.
Crawl a website
We read your site and keep it fresh.
Write it yourself
A quick note or ready-made answers.
Import from an app
Drive, Notion, Zendesk, Intercom, and more.
Website URL
https://
We'll crawl up to 200 pages and re-check weekly.
Northwind/Northwind Assistant● LiveN
Build / Instructions
Agent instructions
✓ Saved
You are the Northwind customer experience agent.
Be warm, direct, and concise. Start by understanding what the customer is trying to accomplish. Use approved sources for product and policy answers. Never invent an answer; say when something is not covered.
When an account change is requested, verify the customer first, follow the relevant procedure, and clearly confirm what changed.
Northwind/Northwind Assistant● LiveN
Build / Model
Choose a model
Claude Sonnet 4.6 Anthropic
Balanced reasoning and speed
Balanced reasoning and speed
GPT-5 OpenAI
Deep reasoning for complex cases
Deep reasoning for complex cases
Gemini 2.5 Pro Google
Strong long-context understanding
Strong long-context understanding
Grok 4 xAI
Fast, natural conversations
Fast, natural conversations
Automatic routing
Let Guzli select the best available model for each task while respecting your cost and latency limits.
Guzli vs Chatbase, side by side
Choose Guzli if you want no-code chat plus voice on one knowledge base and one published bill, without a visitor-facing credit kill-switch. Choose Chatbase if a custom GPT plus credit-metered volume (now with voice on Standard/Pro) fits how you work.
| Feature |  | Chatbase |
|---|---|---|
| Decision criteria | ||
| Agent stays up when usage overrunsChatbase credits can show visitors “This AI Agent is currently unavailable.” Guzli overages are billed; the bot stays up | Yes | No |
| One agent included; extra agent billedChatbase extra agent is +$25/mo. Guzli Hobby is one agent; Standard includes two | Partial | Yes |
| Remove brandingChatbase unbrand is $99/mo. White-label, custom domain, and SSO sit on Chatbase Enterprise | Partial | Yes |
| Custom GPT / model pickerChatbase is stronger if you want a custom GPT. Guzli swaps providers in the UI. Guzli will not out-GPT Chatbase | Partial | Yes |
| No-code setupAll three are no-code. Chatbase is a custom-GPT builder; Guzli is a support and voice agent ops can edit | Yes | Yes |
| Pricing published on the website | Yes | Yes |
| Start on a self-serve plan, no sales call | Yes | Partial |
| No per-resolution fee | Yes | Partial |
| Channels | ||
| Website chatbotAll three train a site agent on your content. SiteGPT is the simpler site-trained bot | Yes | Yes |
| Voice and SIPChatbase Voice launched 8 Apr 2026; SIP (existing-number trunk) 3 Aug 2026 on Standard ($150) and Pro ($500). Voice burns 6 message credits/min plus model credits. Guzli voice starts on Standard, not Hobby. SiteGPT is not a phone agent | Yes | Yes |
| Shared knowledge for chat + voiceChatbase can run the same agent on chat and phone on Standard/Pro. Guzli trains once. SiteGPT is web chat | Yes | Yes |
| Unified inbox + auto-create ticketsGuzli inbox: Email, Chat, Voice, Slack, WhatsApp. Auto-creates tickets in Zendesk. Keep the desk | Yes | Partial |
| Outbound AI calls | Yes | Partial |
| AI replies to support email | Yes | Yes |
| WhatsApp, Messenger and Instagram | Yes | Yes |
| Workflows | ||
| Named tools (Shopify, Stripe, Calendly, Zendesk)Guzli ships named allowlist tools (Shopify, Stripe, Calendly, Zendesk, HubSpot, Salesforce, Slack, WhatsApp, Zapier, custom API) when those jobs apply | Yes | Partial |
| Takes actions in your tools: refunds, bookings, lookups | Yes | Partial |
| Procedures — plain-English instructions for repeatable work Step-by-step instructions you write in plain English, like a checklist for a new hire. Guzli follows them to handle refunds, bookings or order issues the same way every time. Learn more | Yes | Partial |
| Creates tickets in Zendesk, HubSpot or Salesforce | Yes | Partial |
| Trains on past tickets and help-center content | Yes | Partial |
| Pauses for human approval before sensitive steps | Yes | Partial |
| Copilot — answers and insights from customer conversations An assistant for your team. Ask it about customer conversations to find trends and gaps in your answers, then review its suggested fixes before they go live. Learn more | Yes | — |
| Testing | ||
| Simulate customer conversations before going live | Yes | Partial |
| Regression suite re-runs on every change | Yes | Partial |
| Full trace of what the agent retrieved and did | Yes | Partial |
| Security | ||
| SOC 2 Type II | Yes | Partial |
| GDPR compliance | Yes | Partial |
| SAML single sign-on (SSO) | Yes | Yes |
| Custom roles and permissions | Yes | Partial |
| Audit logs of every dashboard change | Yes | Partial |
| Customer data never used to train models | Yes | Partial |
Frequently asked questions
Voice is on Standard and Pro as of 8 April 2026. SIP for existing numbers followed on 3 August 2026. SiteGPT in the third column is still web chat only.
No. If the model picker is the job, stay. Guzli swaps providers in the UI and publishes a talk rate; it does not try to win a custom-GPT bake-off.
Chat overages are billed and the widget stays up. Hobby cannot exercise voice.
Choose Guzli if you want no-code chat plus voice on one knowledge base and one published bill, without a visitor-facing credit kill-switch. Choose Chatbase if a custom GPT plus credit-metered volume (now with voice on Standard/Pro) fits how you work.
Yes. From $49/mo. Chatbase: Credit-based plans. Standard is $150/mo for 4,000 credits; Pro is $500/mo for 15,000. Auto-recharge is $40 per 1,000 credits. Extra agent $25/mo. Remove branding $99/mo. Exhausted credits show visitors the agent is unavailable.
Plan for about a day. 1. Export or review your Chatbase sources, prompt, and channel list. 2. Connect Guzli to the website plus Zendesk, HubSpot, or Salesforce tickets so chat and voice train once. 3. Map Chatbase actions to Shopify, Stripe, Calendly, or custom API. 4. Replace the Chatbase embed with Guzli’s widget; forward a number if you used Chatbase Voice. 5. Run a short parallel pilot, then switch once answers and handoffs are stable. Keep Intercom or Zendesk as the desk if that is still the system of record.
Discover how we stand out from other competitors
Side-by-side comparisons of Guzli and the AI chatbot, helpdesk, and voice agent platforms support teams shortlist most.
Guzli vs SiteGPT›
SiteGPT answers questions from your website.
Guzli vs Intercom›
Guzli vs Intercom is a front line versus a full customer messaging suite.
Guzli vs Tidio›
Guzli vs Tidio is two bills.
Guzli vs Drift›
Guzli vs Drift is two products and two futures.
Guzli vs Crisp›
Guzli vs Crisp is a workspace inbox plus Hugo (written AI) credits that stop versus a published Guzli plan plus talk ¢/min.
Explore other features
One agent across the whole platform. The same knowledge, the same brand voice, wherever the conversation goes.
Product overview
Build, deploy and optimize AI Agents.
Procedures
Train your agent like a new teammate.
Helpdesk
Hand off complex issues to humans.
Copilot
Ask your conversations what customers need.
Email campaigns
Send campaigns that start a conversation.
Voice campaigns
Reach customers with a natural voice.
The world’s best customer experiences run on Guzli
Join 100+ teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.