Train With Guardrails
Connect your help center, site, and internal docs so the AI chatbot learns trusted sources, applies your tone, and stays within the policies you approve.
Platform One brain for chat & voice 
One AI agent platform for chat & voice
One AI agent platform for chat and voice — train a single agent on your business and it powers your AI chatbot features and your AI voice agent alike. Automate actions in chat and on calls, keep answers accurate and on brand, and escalate with context.
Trusted by leading brands
AI Actions, Lead Capture, and Escalation in One Flow
Watch a full journey: answer from your content → Shopify or Stripe action → lead capture → scheduling → human handoff when needed.
Trained on your business
Website Help center Documents Past chats
What's your refund window? You can return items within 30 days.Help center · Returns
This weekLive
0%resolved on its own
0Leads
0Chats
0Booked
Trained on your business
Website Help center Documents Past chats
What's your refund window? You can return items within 30 days.Help center · Returns
This weekLive
0%resolved on its own
0Leads
0Chats
0Booked
Guzli is one AI agent platform for chat and voice — a single agent, trained once on your business, that powers both your AI chatbot features and your AI voice agent. Instead of stitching a chatbot, a phone tool, and an analytics tool together, you teach one brain and it works across your site and your phone, with the same answers, guardrails, and reporting everywhere.
Why these AI chatbot features stand out
- AI actions inside chat: Shopify order lookup and Shopify shopping inside chat, Stripe subscription management, and Calendly and Cal.com scheduling without sending users to a form.
- Lead capture and routing: conversational qualification, routing by intent or region, and calendar booking while the visitor still has momentum.
- Human escalation with context: structured summaries, detected intent, and suggested next steps so agents can act fast.
- Analytics and content gaps: deflection, AI action completion, escalation quality, and lead attribution so you can prove ROI and see what to improve.
Shopify integration and in-chat commerce
- Native Shopify connection to surface product catalog, inventory, and order history in real time.
- In-chat product display so visitors see cards with photos and prices instead of plain text links.
- Direct cart actions: add items, apply discounts, process refunds within policy, and update shipping details without handing off to a human.
- Best for teams that want the AI to act as an agent, editing Shopify orders or Stripe subscriptions with governance and audit trails.
What you get on day one
- Launch on your site, Slack, or WhatsApp with tone controls and content guardrails so answers stay on-brand.
- Connect Shopify, Stripe, HubSpot, Zendesk, or custom APIs so AI actions stay accurate and policy-aware.
- Monitor deflection, lead capture, and completed actions, then fix gaps by updating content sources in minutes.
One brain for chat and voice
The same agent that answers chats can also pick up the phone. Add an AI voice agent for inbound call answering, outbound campaigns, and on-site voice — trained on the same content, so support and sales stay in sync on one bill. Explore the pieces of the platform:
- AI customer service platform — resolve tickets and automate workflows with AI agents.
- AI agent platform — deploy agents that act, not just answer, across channels.
- AI chatbot builder — train and launch a no-code chatbot on your own content.
- AI customer support chatbot — deflect tickets and escalate with full context.
- AI voice agent — answer inbound calls, run outbound campaigns, and talk to visitors on your site.
Key AI Chatbot Features for Support Teams
AI Actions Inside Chat
Resolve real workflows in one thread with Shopify order lookup, Shopify shopping inside chat with product cards, direct cart updates, and Stripe subscription management under your policies.
Lead Capture and Booking
Qualify visitors with conversational prompts, capture contact details, and book meetings with Calendly and Cal.com inside chat so no one drops off.
Analytics and Content Gaps
Track deflection, AI action completion, escalation quality, and lead capture attribution, then spot content gaps before they become support backlogs.
Smart Escalation to Humans
Escalate when confidence is low or the user asks for help, then hand agents a structured summary, intent, and suggested next steps so they can respond fast.
Integrations and Channels
Keep answers and AI actions consistent across web, Slack, and WhatsApp while syncing with Zendesk, HubSpot, and your APIs.
AI Chatbot Features That Go Beyond Live Chat
Use AI actions, integrations, and guardrails to turn conversations into resolved issues and qualified leads.
AI actions that finish workflows
Move from deflection to resolution with AI actions like Shopify order lookup and shopping inside chat, Stripe subscription management, and Calendly and Cal.com scheduling without leaving the thread.
Built-in lead capture and qualification
Turn high-intent conversations into pipeline by collecting contact details, asking qualifying questions, booking meetings inside chat, and routing with full context.
Human handoff that keeps context
Escalate when needed with conversation summaries, customer intent, and suggested next steps so agents can act fast, without losing the chat context.
Integrations that match your stack
Connect Shopify, Stripe, Calendly, Cal.com, HubSpot, Slack, WhatsApp, Zendesk, Zapier, Make, and custom APIs so your AI chatbot can pull context and trigger workflows.
Train on your content
Use your website, help center, docs, and internal guides as the source of truth. Keep answers aligned with your policies as content changes.
Analytics and content gaps
See deflection, escalation quality, lead capture attribution, action completion, and content gaps so you can improve accuracy and ROI over time.
What Guzli Helps Your Team Do
Deflect Repetitive Tickets
Use an AI chatbot trained on your help center and policy docs to resolve common questions with guardrails so answers stay accurate.
Capture and Route Leads
Replace long forms with conversational qualification, capture contact details, and route or assign by region, intent, or plan tier.
AI Actions for Commerce and Billing
Let customers handle Shopify order lookup, see in-chat product cards, update carts, apply discounts, and manage Stripe subscriptions while following your policies.
Book Meetings Inside Chat
Offer Calendly and Cal.com scheduling inside chat so high-intent visitors can book instantly while their questions are answered.
Escalate With Full Context
Send clean summaries, detected intent, and suggested next steps to agents when a human is needed, instead of dumping raw transcripts.
Stay Consistent Across Channels
Run the same AI actions on web, Slack, WhatsApp, and more so customers get unified answers and workflows wherever they start.
Governance and Guardrails
Control which sources and actions the AI chatbot can use, enforce approvals for sensitive steps, and log every action for review.
Analytics That Prove ROI
Track deflection, escalation quality, AI action completion, and pipeline captured so you can report the impact of automation with evidence.
AI Chatbot Features, Proven in a Pilot
A simple rollout that lets you validate answers, AI actions, and handoffs before you expand.
- 01
Train on your real sources
Connect your website, help center, and docs so the chatbot answers from the same sources your team trusts.
- 02
Set guardrails and escalation
Define tone, policy boundaries, and when the bot should hand off to a human with a clean summary and routing rules.
- 03
Add AI actions inside chat
Start with one workflow: Shopify order lookup or shopping inside chat, Stripe subscription management, or Calendly and Cal.com scheduling.
- 04
Launch, measure, and expand
Pilot on pricing, docs, or order tracking. Track deflection, escalation quality, action completion, and lead capture before wider rollout.
AI Chatbot Features FAQ
Clear answers about integrations, AI actions, handoffs, and setup.
Guzli supports Shopify order lookup, Stripe subscription management, and scheduling inside chat.
Yes. Guzli is a no-code AI chatbot builder powered by ChatGPT and GPT-4.
The bot escalates with a summary, detected intent, and suggested next steps.
Yes. Re-sync your docs and FAQs so answers stay current and on brand.
Yes. The bot qualifies leads, captures details, and books meetings in chat.
Track deflection, AI action completion, escalation quality, and lead attribution.
Still have questions?
Contact our team Integrations
See Guzli’s Features in Action
Want to see how these features fit into your support stack? Start free or book a demo and we’ll walk through your specific use case.
AI agent platform for chat and voice
Guzli is an AI agent platform that runs both an AI chatbot and an AI voice agent from one brain — trained once on your business, working across your site and your phone. One platform, one bill, with the same answers, guardrails, and reporting for chat and voice.
One brain for chat and voice
Teach Guzli once from your website, help articles, and documents. The same agent answers chats on your site and, with the AI voice agent, picks up inbound calls and runs outbound campaigns — so support and sales share one platform.
AI actions inside chat and on calls
Run Shopify order lookup, product cards, and billing actions without leaving the conversation — in chat or on a call. Explore Shopify support chatbot.
Set it up without code
Create and train the agent without engineering. Start with the AI chatbot builder.
Resolve support across channels
Deploy agents that resolve tickets and escalate with context across channels. Explore AI customer service and spin one up on the AI agent platform.
Help center accuracy and guardrails
Ground answers in docs and FAQs so responses stay on brand. See the help center chatbot.
Lead capture and escalation workflows
Qualify leads and escalate to humans with summaries and intent. Learn about AI support automation.
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