Articles tagged with "Phone"
A business phone AI assistant answers the support line. Some also cover website chat from the same knowledge base. Siri is a different product. Guzli publishes this comparison.
Guzli Team
September 17, 2026
Shopify ships Inbox for storefront chat. BigCommerce does not. Neither cart’s native stack is the same agent on website live chat and the packing-slip number.
Guzli Team
September 17, 2026
Vapi is an assembler for voice (and now chat). Guzli is one published-plan agent for the storefront widget and the inbound line. Stay on Vapi if engineers own the stack. Guzli publishes this comparison.
Guzli Team
September 17, 2026
The best AI support agent for a BigCommerce store depends on the job: a helpdesk inbox, a conversation suite, or one agent on storefront chat and the store number. Guzli publishes this comparison.
Guzli Team
September 16, 2026
HubSpot Customer Agent is strong for CRM-centric teams. A Shopify shop that needs website live chat and the packing-slip number as one support agent is a different buy.
Guzli Team
September 15, 2026
Where-is-my-order fills a Shopify inbox on chat and on the packing-slip number. A chat-only bot answers one of those. The other goes quiet.
Guzli Team
September 15, 2026
Yuma automates where-is-my-order and returns inside the helpdesk you keep. Guzli is one agent for website live chat and the inbound store number. Confirm Yuma Voice on your paper before treating them as the same buy.
Guzli Team
September 15, 2026
Yes — for documented customer service work: orders, return eligibility, refund status, after-hours FAQs. Message-taking is the fallback. Unapproved money movement stays with a person.
Guzli Team
September 14, 2026
Fin Voice can put Fin on chat and the inbound number when Sales has enabled it. Guzli is one published-plan agent for website live chat and the store line. Confirm Voice on this workspace before treating them as the same buy.
Guzli Team
September 14, 2026
Freddy is Freshdesk’s written-channel AI. The phone is usually Freshcaller — and a third-party voice agent for a real conversation. Guzli is one agent on website live chat and inbound. Guzli publishes this comparison.
Guzli Team
September 14, 2026
Decagon is an enterprise program of written agent rules, with chat, voice, and commerce actions on a quote. Guzli is one published-plan agent for website live chat and the inbound call. Keep the desk.
Guzli Team
September 11, 2026
Forethought is a Zendesk-sold Solve suite — Autoflows on chat, email, and voice, plus copilots and triage. Guzli is one published-plan agent for the storefront widget and the store number.
Guzli Team
September 11, 2026
Sierra is an outcome-priced enterprise Agent OS — voice, chat, and retail journeys on a sales-led build. Guzli is one published-plan agent for the storefront widget and the store number.
Guzli Team
September 11, 2026
Both Fin and Guzli can reach Snowflake. Fin’s path is a closed-beta Model Context Protocol (MCP) server inside your account. Guzli’s path is a native connector on chat and the phone.
Guzli Team
September 9, 2026
Ada unifies voice and chat inside an enterprise build. Guzli puts the same answers on your storefront widget and store number — keep the desk you already run.
Guzli Team
September 8, 2026
Retell is voice infrastructure with chat attached. Guzli is one agent on the storefront widget and the phone — not a Zap around a call.
Guzli Team
September 8, 2026
Kustomer is the CRM with Concierge and native Voice. Guzli is the storefront and phone agent you put in front of the desk — keep Kustomer if it already owns the brand.
Guzli Team
September 7, 2026
Ringly is inbound Shopify phone AI. Chat stays on the desk. Shop the alternatives landing if you want one agent on the widget and the line.
Guzli Team
September 7, 2026
Two products can share a Richpanel conversation. They still train separately. That is the fork — not a Richpanel rip-and-replace.
Guzli Team
September 6, 2026
Shopify App Store listings for chat-plus-phone install from apps.shopify.com. Guzli is not listed there — it is a helpdesk-trained agent on website live chat and the inbound line.
Guzli Team
September 6, 2026
Siena is a consumer-brand customer-experience layer on the desk you keep. Guzli is one agent for website live chat and the phone.
Guzli Team
September 6, 2026
Dixa is a unified desk with native voice. Mim on calls is not the same as one SMB agent on the widget and the line.
Guzli Team
September 6, 2026
Re:amaze phone is a human dialer. Guzli is chat and the line, one agent.
Guzli Team
September 6, 2026
Gladly is a conversation desk with Voice AI as an add-on. Guzli is one agent for website live chat and the phone — keep the desk.
Guzli Team
September 6, 2026
Agentforce is Salesforce’s AI agent platform for shops already on Salesforce. Small ecommerce that needs storefront live chat and the phone is a different job — one agent, published plan.
Guzli Team
September 6, 2026
After-hours Shopify support is not a chat widget plus voicemail. Cover the widget and the store number from one brain — or admit you still have a hole.
Guzli Team
September 5, 2026
A phone-only answering service picks up the line. A website chatbot stays on the widget. Buy the job you actually have — or one agent that does both.
Guzli Team
September 5, 2026
Most “Gorgias alternative” searches about the phone should not rip the helpdesk. Consio and Ringly cover the line. One agent covers the widget and the line.
Guzli Team
September 5, 2026
If you only need the line picked up, start with Upfirst, Rosie, or Smith.ai. If shoppers also use the website widget, phone-only leaves a hole — unless that vendor’s widget is the same brain.
Guzli Team
September 1, 2026
Pick the Shopify inbox first. Then decide how the store number gets answered. Helpdesk AI and phone AI are still two buys for most stores.
Guzli Team
September 1, 2026
Consio is a Shopify phone platform. The storefront chatbot is a different job. The alternatives landing is the buy decision.
Guzli Team
September 1, 2026