Clear routine Freshdesk tickets before they reach your team

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Freshdesk integration preview inside the Guzli agent

About this integration

Guzli is a Freshdesk chatbot that answers customers from your Freshdesk knowledge base before a ticket is created. It sorts the tickets that do come through, suggests articles and replies to your agents, and works alongside Freshchat.

What your agent can do

  • Ticket deflection: answers common questions on your help center.
  • Knowledge base sync: uses the articles already in Freshdesk.
  • Ticket sorting: categorizes incoming tickets for your team.
  • Suggested replies: proposes articles and answers to agents.
  • Freshchat ready: works alongside Freshchat.

How it works

  1. Install from the Marketplace: Add Guzli from the Freshworks Marketplace.
  2. Connect your account: Link your Freshdesk account.
  3. Import your articles: Pull in your knowledge base.
  4. Deploy: Set deflection rules and enable the agent on your help center.

Related: AI chatbot · AI agent platform · AI ticketing system

Explore other integrations

One agent across your whole stack. The same knowledge and the same brand voice, wherever the conversation goes.

Frequently asked questions

Install Guzli from the Freshworks Marketplace, connect your Freshdesk account, import your knowledge base, set deflection rules, and deploy the agent to your help center.

Guzli reads your Freshdesk knowledge base to answer customers and creates tickets with the conversation attached when a person is needed.

Questions your knowledge base doesn't cover become tickets. Suggested replies are drafts for your agents to review.

No. One agent connected to Freshdesk keeps your help center and other channels consistent.

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