Create tickets in the desk you already have
Open tickets in Zendesk, Intercom, or Freshdesk. Guzli is the chat layer in front — your desk stays the system of record.
AI ticketing Zendesk · Intercom · Freshdesk
AI Ticketing System That Creates Tickets and Deflects the Rest
Guzli is an AI ticketing system that opens tickets in Zendesk, Intercom, or Freshdesk and answers the rest from your content.
Create the ticket — deflect the rest
An AI ticketing system that opens tickets in Zendesk, Intercom, or Freshdesk and answers the rest from your content.
Deflect what should never be a ticket
Repeat questions get an answer from your content first. Knowledge self-improves. No invented deflection percentage.
Triage what still needs a person
Tag, prioritize, and route with a summary. Your agents keep Zendesk, Intercom, or Freshdesk as the system of record.
The chat layer stays up
Repeat questions get an answer first. The widget stays up on overage so the desk only sees what still needs a person.
Frequently Asked Questions
Open tickets in your desk, answer the rest from your content.
A chat layer that opens tickets in Zendesk, Intercom, or Freshdesk when a person is needed, and answers repeat questions from your content first. Your desk stays the system of record — the place tickets live.
No. Zendesk, Intercom, or Freshdesk remains the desk. Guzli sits in front.
Repeat questions get an answer from your content first so they never become a ticket. Guzli does not publish a deflection percentage. When the widget should answer first and only ticket what is left, use AI customer support.
Yes. Tag, prioritize, and route with a summary into the desk you already use.
Hobby is $49/mo chat-only. Voice is not required for this chat layer. The widget stays up if you run over credits. Published plans are on Guzli pricing.
Still have questions?
Contact our team Create and deflect
Tickets in Zendesk, Intercom, or Freshdesk
An AI ticketing system that opens tickets in your desk and answers the rest from your content. Get started, or see Guzli pricing.
How does an AI ticketing system open tickets?
It creates tickets in Zendesk, Intercom, or Freshdesk. Guzli is the chat layer in front — your desk stays the system of record.
What gets answered without a ticket?
Repeat questions get an answer from your content first. Knowledge self-improves.
When should chat answer first?
When the widget should resolve the easy ones and only ticket what’s left, use AI customer support.
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