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Hand off to Freshdesk tickets when a person needs to step in.
Answer more Intercom conversations at a lower cost
Intercom inboxOpen Deflect before Fin chargesHandle complex product questions -
Can I change the shipping address on my order?
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Yes, it hasn't shipped yet. I've updated the address to 14 Park Lane.
About this integration
Guzli is an Intercom chatbot that runs inside your Intercom Messenger. It answers questions from your help center content and from custom actions such as order lookups, so fewer conversations reach Fin or your team. Anything it can't solve is handed over in Intercom with the context attached.
What your agent can do
- Messenger app: runs inside the Intercom Messenger you already use.
- First-line answers: replies before a conversation reaches Fin, cutting per-resolution charges.
- Custom actions: looks up orders or books time through your own systems.
- Help center import: trains on the articles you already publish in Intercom.
- Handoff to your team: passes unresolved conversations to your agents in Intercom.
How it works
- Install the app: Add the Guzli app to your Intercom workspace.
- Import your help center: Pull in your existing articles so answers match them.
- Configure responses: Set the tone, topics, and actions the agent can use.
- Enable in Messenger: Turn the agent on in your Intercom Messenger.
Explore other integrations
One agent across your whole stack. The same knowledge and the same brand voice, wherever the conversation goes.
Frequently asked questions
Install the Guzli app in your Intercom workspace, import your help center content, configure the agent's responses, and enable it in your Messenger.
Guzli reads your Intercom help center articles and answers in the Messenger. Conversations it can't resolve are handed to your team in Intercom with the history attached.
Guzli works inside Intercom, so your Intercom subscription stays in place. Custom actions can only reach the systems you connect to Guzli.
No. Use the same agent you run on your other channels so answers match everywhere.
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