Billing you can forecast
GPT-4.1 is 10 times costlier than mini
Looking for
an alternative
to SiteGPT?
SiteGPT answers questions from your website. Guzli puts the same agent on website chat and the phone.
When compared with SiteGPT, Guzli does this better
- Hobby plan, chat only
- $49/mo
- Voice on the Standard plan
- $149 + 16¢/min
- Knowledge base for chat and voice
- 1
Trusted by 100+ businesses
Why teams consider a SiteGPT alternative
Room to grow the team
Starter is one bot, one member, no integrations
Chat and voice on one agent
No phone — voice and telephony are not offered
One knowledge base for every channel
You want chat plus voice on one published bill instead of a content-only widget
Procedures Step-by-step instructions you write in plain English, like a checklist for a new hire. Guzli follows them to handle refunds, bookings or order issues the same way every time. Learn more let you write plain-English steps the agent follows for repeatable customer requests.
Copilot An assistant for your team. Ask it about customer conversations to find trends and gaps in your answers, then review its suggested fixes before they go live. Learn more helps your team find patterns in customer conversations and review suggested improvements.
Everything in this section is based on public information reviewed September 2026.
Set it up the way you’d brief a new hire
Northwind Assistant / Knowledge
Search…⌘K
N
Knowledge
Everything your agent has learned, and where it came from.
412 MB of 1 GB14 of 200 sources
Health
Needs attention
Two sources are going stale and one connection stopped syncing.
Healthy
All sources fresh and every connection syncing.
Performance
84% of replies answered from knowledge
12% vs the last 30 days
Used most
- 1Help center214
- 2Return & refund policy.pdf186
- 3Shipping & delivery FAQ122
Replies grounded in each source · 30 days
Library
All14 Files3 Web pages3 Help articles2 Tickets & chats2 Notion pages2 Snippets1 Q&A1 Needs review12 Map Connections
Google Drive
Synced 2h ago
Notion
Synced 5h ago
Zendesk
Syncing now…
Intercom
Reconnect to keep syncingSynced just now
SharePoint
Synced yesterday
Syncing now
Reading help.northwind.com36 of 58 pages read
Search the library
Any status
Any app
Return & refund policy.pdf
Uploaded by you
checked 2h ago
ReadyProduct catalog — Spring 2026.xlsx
Uploaded by Maya
checked 2h ago
ReadyHandbook / Support playbook.docx
Drive · /Handbook
synced 2h ago
ReadyPricing
northwind.com/pricing
synced 6h ago
ReadyHelp center
northwind.com/help · 42 pages
synced yesterday
ReadyDeveloper docs
docs.northwind.com
reading nowsynced just now
ProcessingReadyGetting started with Northwind
Zendesk · Help center
synced 3h ago
ReadyShipping & delivery FAQ
Zendesk · Help center
synced 3h ago
ReadySolved tickets — March to May
Zendesk · 120 tickets
synced 3h ago
ReadyBilling conversations
Intercom · tagged “billing”
last synced 9 days ago
Needs attentionCompany handbook
Notion · 12 pages
synced 5h ago
ReadyProduct specs — Widgets 2.0
Notion · 4 pages
synced 5h ago
ReadyHoliday shipping cutoffs
Written by you
updated 3 days ago
ReadyTop customer questions
Written by Maya · 12 pairs
updated last week
ReadyMake it smarter
Small changes with an outsized effect on answers.
Split the shipping FAQ into per-region answers
Customers ask region-specific questions the current FAQ answers generically.
Not now
Add your order-tracking pages to the site crawl
Your agent explains tracking often but can't point to the actual steps.
Not now
Settle on one return window
Two sources disagree, so answers change depending on which one the agent quotes.
Not now
Review suggested content
3 drafts your agent wrote from real conversations
What should your agent learn?
Pick a source — you can add as many as you like.
Upload files
PDFs, docs, and spreadsheets from your computer.
Crawl a website
We read your site and keep it fresh.
Write it yourself
A quick note or ready-made answers.
Import from an app
Drive, Notion, Zendesk, Intercom, and more.
Website URL
https://
We'll crawl up to 200 pages and re-check weekly.
Northwind/Northwind Assistant● LiveN
Build / Instructions
Agent instructions
✓ Saved
You are the Northwind customer experience agent.
Be warm, direct, and concise. Start by understanding what the customer is trying to accomplish. Use approved sources for product and policy answers. Never invent an answer; say when something is not covered.
When an account change is requested, verify the customer first, follow the relevant procedure, and clearly confirm what changed.
Northwind/Northwind Assistant● LiveN
Build / Model
Choose a model
Claude Sonnet 4.6 Anthropic
Balanced reasoning and speed
Balanced reasoning and speed
GPT-5 OpenAI
Deep reasoning for complex cases
Deep reasoning for complex cases
Gemini 2.5 Pro Google
Strong long-context understanding
Strong long-context understanding
Grok 4 xAI
Fast, natural conversations
Fast, natural conversations
Automatic routing
Let Guzli select the best available model for each task while respecting your cost and latency limits.
Guzli vs SiteGPT, side by side
Choose Guzli if you want the same agent on website chat and the phone. Choose SiteGPT if a content-only widget is the whole job. Choose Chatbase if you wanted a custom GPT — that pairwise page is Guzli vs Chatbase.
| Feature |  | |
|---|---|---|
| Decision criteria | ||
| Paid-plan overage keeps the widget upSiteGPT: on a paid plan the chatbot keeps answering. Trial bots pause. Chatbase credits can show visitors the agent is unavailable | Yes | Yes |
| GPT-4.1 vs mini meterSiteGPT FAQ: GPT-4.1 is 10 times costlier than GPT-4.1-mini, so the same plan yields 10× fewer replies if you pick the larger model. Unused messages do not roll. A training page is 2,500 cleaned characters of source text | No | Yes |
| Starter members / botsSiteGPT Starter: 1 bot, 1 member, 1,000 pages. Growth: 2 bots, 4 members. Scale: 3 bots, 10 members | Partial | No |
| No-code setupAll three are no-code. SiteGPT is a site crawler. Guzli is a support and voice agent ops can edit | Yes | Yes |
| Pricing published on the website | Yes | Yes |
| Start on a self-serve plan, no sales call | Yes | Yes |
| No per-resolution fee | Yes | Partial |
| Team members included in the plan, not billed per seat | Yes | Partial |
| Channels | ||
| Site-trained Q&A widgetAll three answer from your content. SiteGPT is the content-only widget. The Chatbase pairwise page is Guzli vs Chatbase — this column is the mix, not a rewrite of that essay | Yes | Yes |
| Voice and telephonySiteGPT vs Chatbase (25 Jul 2026): Voice and telephony — Not offered. Guzli voice starts on Standard, not Hobby. Chatbase added Voice and SIP in 2026 | Yes | No |
| Shared chat + voice knowledge baseGuzli trains chat and voice once. SiteGPT is site Q&A. Chatbase can attach the same agent to voice on Standard/Pro | Yes | No |
| Unified inbox + auto-create ticketsGuzli inbox: Email, Chat, Voice, Slack, WhatsApp. Auto-creates tickets. SiteGPT is the site widget | Yes | No |
| Outbound AI calls | Yes | No |
| AI replies to support email | Yes | Partial |
| WhatsApp, Messenger and Instagram | Yes | Partial |
| Workflows | ||
| Actions / toolsSiteGPT vs Chatbase still lists Actions — Not offered. Growth already connects Slack, Crisp, Messenger, and similar inboxes; WhatsApp, HubSpot, and Intercom stay coming soon. Guzli named tools (Shopify, Stripe, Calendly, Zendesk, HubSpot, Salesforce, Slack, WhatsApp, Zapier, custom API) only when those jobs apply — not a guarantee on Hobby | Yes | No |
| Integrations on StarterSiteGPT Starter still lists no integrations. Growth unlocks messaging integrations. Scale adds Zendesk AI Agent plus webhooks | Yes | No |
| Procedures — plain-English instructions for repeatable work Step-by-step instructions you write in plain English, like a checklist for a new hire. Guzli follows them to handle refunds, bookings or order issues the same way every time. Learn more | Yes | No |
| Creates tickets in Zendesk, HubSpot or Salesforce | Yes | Partial |
| Trains on past tickets and help-center content | Yes | Partial |
| Pauses for human approval before sensitive steps | Yes | Partial |
| Copilot — answers and insights from customer conversations An assistant for your team. Ask it about customer conversations to find trends and gaps in your answers, then review its suggested fixes before they go live. Learn more | Yes | — |
| Testing | ||
| Simulate customer conversations before going live | Yes | Partial |
| Regression suite re-runs on every change | Yes | Partial |
| Full trace of what the agent retrieved and did | Yes | Partial |
| Security | ||
| SOC 2 Type II | Yes | Partial |
| GDPR compliance | Yes | Partial |
| SAML single sign-on (SSO) | Yes | Partial |
| Custom roles and permissions | Yes | Partial |
| Audit logs of every dashboard change | Yes | Partial |
| Customer data never used to train models | Yes | Partial |
Frequently asked questions
Choose Guzli if you want the same agent on website chat and the phone. Choose SiteGPT if a content-only widget is the whole job. Choose Chatbase if you wanted a custom GPT — that pairwise page is Guzli vs Chatbase.
Monthly on sitegpt.ai/pricing (read 20 Sep 2026): Starter $59/mo or $468/yr (4k GPT-4.1-mini or 400 GPT-4.1; 1,000 pages; 1 bot; 1 member; no integrations). Growth $129/mo or $948/yr (10k mini or 1k GPT-4.1; 10k pages; 2 bots; 4 members; messaging integrations). Scale $429/mo or $3,108/yr (40k mini or 4k GPT-4.1; 50k pages; 3 bots; 10 members; Zendesk AI Agent + webhooks). Extra 5k-message packs $59/mo. Enterprise custom. A page is 2,500 cleaned characters of source text. 7-day trial, card required. No free plan. Unused do not roll.
Migration is easy; plan for about a day. 1. Review the SiteGPT sources, page cap, and whether you were on mini or GPT-4.1. 2. Connect Guzli to the website plus Zendesk, HubSpot, or Salesforce tickets. 3. Map any coming-soon channel wish-list to named tools you actually have: Shopify, Stripe, Calendly, Slack, WhatsApp, Zapier, custom API. 4. Replace the SiteGPT embed with Guzli’s widget; add on-site voice and a number only on Standard or Pro. 5. Run a short parallel pilot, then switch once answers are stable. Keep the Zendesk or Intercom desk if that is still the system of record — SiteGPT Scale can already sit inside Zendesk Messaging.
Yes. Hobby, Standard and Pro are bought self-serve on the pricing page with no sales call: sign up, connect your website and help center, and test the agent on your own content. Enterprise is the plan that starts with a demo.
One Guzli agent answers website chat, support email, WhatsApp, Messenger, Instagram and Slack, and on Standard and Pro it also answers and places phone calls, all from the same knowledge base and the same inbox.
Guzli is SOC 2 Type II certified and GDPR compliant, and Enterprise plans add SAML single sign-on, custom roles and permissions, and audit logs of every dashboard change. Your data is never used to train models.
Discover how we stand out from other competitors
Side-by-side comparisons of Guzli and the AI chatbot, helpdesk, and voice agent platforms support teams shortlist most.
Guzli vs Chatbase›
Guzli vs Chatbase is a published bill versus a credit meter that can take the agent offline.
Guzli vs Tidio›
Guzli vs Tidio is two bills.
Guzli vs Intercom›
Guzli vs Intercom is a front line versus a full customer messaging suite.
Guzli vs Drift›
Guzli vs Drift is two products and two futures.
Guzli vs Crisp›
Guzli vs Crisp is a workspace inbox plus Hugo (written AI) credits that stop versus a published Guzli plan plus talk ¢/min.
Explore other features
One agent across the whole platform. The same knowledge, the same brand voice, wherever the conversation goes.
Product overview
Build, deploy and optimize AI Agents.
Procedures
Train your agent like a new teammate.
Helpdesk
Hand off complex issues to humans.
Copilot
Ask your conversations what customers need.
Email campaigns
Send campaigns that start a conversation.
Voice campaigns
Reach customers with a natural voice.
The world’s best customer experiences run on Guzli
Join 100+ teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.