A tool that is not being retired
Salesloft announced a gradual sunset of Drift and refers existing clients to 1mind
Looking for
an alternative
to Drift?
Guzli vs Drift is two products and two futures. Drift is playbook-driven B2B website chat now inside Clari + Salesloft — Salesloft is gradually sunsetting it and referring existing clients to 1mind.
When compared with Drift, Guzli does this better
- Hobby plan, chat only
- $49/mo
- Voice on the Standard plan
- $149 + 16¢/min
- Knowledge base for chat and voice
- 1
Trusted by 100+ businesses
Why teams consider a Drift alternative
Billing you can forecast
Every plan still includes one seat; extra Premium seats billed annually
Integration risk on the record
The August 2025 Salesforce OAuth incident sits in the research trail (supply-chain on the integration, not “website chat was hacked”)
Chat and voice on one agent
You want no-code chat plus voice plus phone on one published bill, and you will keep Salesloft or 1mind for pipeline
Procedures Step-by-step instructions you write in plain English, like a checklist for a new hire. Guzli follows them to handle refunds, bookings or order issues the same way every time. Learn more let you write plain-English steps the agent follows for repeatable customer requests.
Copilot An assistant for your team. Ask it about customer conversations to find trends and gaps in your answers, then review its suggested fixes before they go live. Learn more helps your team find patterns in customer conversations and review suggested improvements.
Everything in this section is based on public information reviewed September 2026.
Set it up the way you’d brief a new hire
Northwind Assistant / Knowledge
Search…⌘K
N
Knowledge
Everything your agent has learned, and where it came from.
412 MB of 1 GB14 of 200 sources
Health
Needs attention
Two sources are going stale and one connection stopped syncing.
Healthy
All sources fresh and every connection syncing.
Performance
84% of replies answered from knowledge
12% vs the last 30 days
Used most
- 1Help center214
- 2Return & refund policy.pdf186
- 3Shipping & delivery FAQ122
Replies grounded in each source · 30 days
Library
All14 Files3 Web pages3 Help articles2 Tickets & chats2 Notion pages2 Snippets1 Q&A1 Needs review12 Map Connections
Google Drive
Synced 2h ago
Notion
Synced 5h ago
Zendesk
Syncing now…
Intercom
Reconnect to keep syncingSynced just now
SharePoint
Synced yesterday
Syncing now
Reading help.northwind.com36 of 58 pages read
Search the library
Any status
Any app
Return & refund policy.pdf
Uploaded by you
checked 2h ago
ReadyProduct catalog — Spring 2026.xlsx
Uploaded by Maya
checked 2h ago
ReadyHandbook / Support playbook.docx
Drive · /Handbook
synced 2h ago
ReadyPricing
northwind.com/pricing
synced 6h ago
ReadyHelp center
northwind.com/help · 42 pages
synced yesterday
ReadyDeveloper docs
docs.northwind.com
reading nowsynced just now
ProcessingReadyGetting started with Northwind
Zendesk · Help center
synced 3h ago
ReadyShipping & delivery FAQ
Zendesk · Help center
synced 3h ago
ReadySolved tickets — March to May
Zendesk · 120 tickets
synced 3h ago
ReadyBilling conversations
Intercom · tagged “billing”
last synced 9 days ago
Needs attentionCompany handbook
Notion · 12 pages
synced 5h ago
ReadyProduct specs — Widgets 2.0
Notion · 4 pages
synced 5h ago
ReadyHoliday shipping cutoffs
Written by you
updated 3 days ago
ReadyTop customer questions
Written by Maya · 12 pairs
updated last week
ReadyMake it smarter
Small changes with an outsized effect on answers.
Split the shipping FAQ into per-region answers
Customers ask region-specific questions the current FAQ answers generically.
Not now
Add your order-tracking pages to the site crawl
Your agent explains tracking often but can't point to the actual steps.
Not now
Settle on one return window
Two sources disagree, so answers change depending on which one the agent quotes.
Not now
Review suggested content
3 drafts your agent wrote from real conversations
What should your agent learn?
Pick a source — you can add as many as you like.
Upload files
PDFs, docs, and spreadsheets from your computer.
Crawl a website
We read your site and keep it fresh.
Write it yourself
A quick note or ready-made answers.
Import from an app
Drive, Notion, Zendesk, Intercom, and more.
Website URL
https://
We'll crawl up to 200 pages and re-check weekly.
Northwind/Northwind Assistant● LiveN
Build / Instructions
Agent instructions
✓ Saved
You are the Northwind customer experience agent.
Be warm, direct, and concise. Start by understanding what the customer is trying to accomplish. Use approved sources for product and policy answers. Never invent an answer; say when something is not covered.
When an account change is requested, verify the customer first, follow the relevant procedure, and clearly confirm what changed.
Northwind/Northwind Assistant● LiveN
Build / Model
Choose a model
Claude Sonnet 4.6 Anthropic
Balanced reasoning and speed
Balanced reasoning and speed
GPT-5 OpenAI
Deep reasoning for complex cases
Deep reasoning for complex cases
Gemini 2.5 Pro Google
Strong long-context understanding
Strong long-context understanding
Grok 4 xAI
Fast, natural conversations
Fast, natural conversations
Automatic routing
Let Guzli select the best available model for each task while respecting your cost and latency limits.
Guzli vs Drift, side by side
Choose Guzli if you want no-code website chat plus on-site voice plus inbound and outbound on one published bill, and you will not ask it to replace Salesloft. Choose Drift (or 1mind) if playbooks, ABM, and the Salesloft contract are still the job this quarter.
| Feature |  | Drift |
|---|---|---|
| Decision criteria | ||
| Published plan + talk ¢/minNo public Drift dollar list as of 20 Sep 2026. Plans are Free / Premium / Advanced / Enterprise. Intercom is seats plus Fin outcomes | Yes | No |
| Per-seat billingAll Drift plans include one seat. Free cannot add seats. Premium extra seats billed annually. Intercom seats are billed separately from Fin | No | Yes |
| Start on a self-serve plan, no sales call | Yes | No |
| No-code setup for support and ops teams | Yes | Partial |
| No per-resolution fee | Yes | Partial |
| Agent stays online when usage runs over | Yes | Partial |
| Choose the AI model each agent runs on | Yes | Partial |
| Chat and voice on one plan and one invoice | Yes | No |
| Channels | ||
| Playbook-driven B2B sales chat / ABMDrift is qualify, content, and meetings via playbooks. Guzli does not replace ABM or Salesloft cadences. Intercom Fin is a blended sales-plus-support inbox | No | Yes |
| Website chatbotAll three put a bot on the site. Drift is sales-chat. Guzli is support-and-lead chat. Intercom is the suite messenger | Yes | Yes |
| On-site voice + inbound + outbound on one knowledge baseGuzli voice starts on Standard, not Hobby. Drift is not a phone receptionist. Fin Voice is sales-gated on an Order Form | Yes | No |
| Helpdesk / ticket inboxDrift is not a helpdesk. Guzli auto-creates tickets and sits in front of the desk. Intercom is the suite inbox | Partial | No |
| Inbox (Email, Chat, Voice, Slack, WhatsApp)Guzli is the AI layer across those channels. Drift is website sales chat plus email/video in the Salesloft suite. Intercom is a mature inbox | Yes | Partial |
| AI answers inbound phone calls | Yes | Partial |
| Outbound AI calls | Yes | Partial |
| Workflows | ||
| Conversational / Bionic-class AIDrift Conversational AI is Enterprise-gated on the 26 Jul 2024 upgrade matrix. Bionic answers from ingested content, then playbook routing | Yes | Partial |
| Knowledge from the website plus Zendesk, HubSpot, or Salesforce ticketsGuzli trains on the website plus Zendesk, HubSpot, or Salesforce tickets. Drift Bionic ingests content. Knowledge self-improves (no invented %) | Yes | Partial |
| Salesforce routing / Salesloft cadencesGuzli does not replace Salesforce routing or Salesloft cadences. Named tools include Salesforce as an action target, not an ABM router | No | Yes |
| Takes actions in your tools: refunds, bookings, lookups | Yes | Partial |
| Procedures — plain-English instructions for repeatable work Step-by-step instructions you write in plain English, like a checklist for a new hire. Guzli follows them to handle refunds, bookings or order issues the same way every time. Learn more | Yes | Partial |
| Creates tickets in Zendesk, HubSpot or Salesforce | Yes | Partial |
| Copilot — answers and insights from customer conversations An assistant for your team. Ask it about customer conversations to find trends and gaps in your answers, then review its suggested fixes before they go live. Learn more | Yes | — |
| Testing | ||
| Simulate customer conversations before going live | Yes | Partial |
| Regression suite re-runs on every change | Yes | Partial |
| Full trace of what the agent retrieved and did | Yes | Partial |
| Security | ||
| SOC 2 Type II | Yes | Partial |
| GDPR compliance | Yes | Partial |
| SAML single sign-on (SSO) | Yes | Partial |
| Custom roles and permissions | Yes | Partial |
| Audit logs of every dashboard change | Yes | Partial |
| Customer data never used to train models | Yes | Partial |
Frequently asked questions
No public hard end-of-life date is in the 5 March 2026 announcement. Salesloft is referring existing clients to 1mind and still described the platform as operational in September 2026. A sunset announcement is not a migration deadline.
No. Cadences, account-based targeting, and Salesforce routing stay on Salesloft or move to 1mind. Guzli can take the site widget and, on Standard or Pro, the phone.
There is still no public dollar list on the fetched Salesloft pages. Every plan includes one seat; Free cannot add seats; Premium extras bill annually. Do not invent a card.
No. Cloudflare documented stolen OAuth credentials on the Drift–Salesforce integration. That is not a reason to treat Guzli as a compliance badge.
Choose Guzli if you want no-code website chat plus on-site voice plus inbound and outbound on one published bill, and you will not ask it to replace Salesloft. Choose Drift (or 1mind) if playbooks, ABM, and the Salesloft contract are still the job this quarter.
Plan for a few days. 1. Decide what stays on Salesloft or moves to 1mind — Guzli does not replace cadences, ABM, or Salesforce routing. 2. Connect Guzli to the website plus Zendesk, HubSpot, or Salesforce tickets so chat and voice train once. 3. Rebuild the visitor-facing answers and named-tool actions (Shopify, Stripe, Calendly, HubSpot, Salesforce, Slack, WhatsApp, Zapier, custom API) — do not lift a playbook node for node. 4. Turn on website chat; add on-site voice and a number only on Standard or Pro. 5. Run a short parallel pilot. Keep Salesloft or 1mind for pipeline. Switch the site widget once answers and escalations are stable.
Discover how we stand out from other competitors
Side-by-side comparisons of Guzli and the AI chatbot, helpdesk, and voice agent platforms support teams shortlist most.
Guzli vs Intercom›
Guzli vs Intercom is a front line versus a full customer messaging suite.
Guzli vs Tidio›
Guzli vs Tidio is two bills.
Guzli vs Gorgias›
Guzli vs Gorgias is two products and two jobs.
Guzli vs Zendesk›
Guzli vs Zendesk is a suite with seats and automated resolutions versus chat plus voice plus phone on one published plan.
Guzli vs Crisp›
Guzli vs Crisp is a workspace inbox plus Hugo (written AI) credits that stop versus a published Guzli plan plus talk ¢/min.
Explore other features
One agent across the whole platform. The same knowledge, the same brand voice, wherever the conversation goes.
Product overview
Build, deploy and optimize AI Agents.
Procedures
Train your agent like a new teammate.
Helpdesk
Hand off complex issues to humans.
Copilot
Ask your conversations what customers need.
Email campaigns
Send campaigns that start a conversation.
Voice campaigns
Reach customers with a natural voice.
The world’s best customer experiences run on Guzli
Join 100+ teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.