Billing you can forecast
Seat cliffs jump Mini $45 to Essentials $95 to Plus $295
Looking for
an alternative
to Crisp?
Guzli vs Crisp is a workspace inbox plus Hugo (written AI) credits that stop versus a published Guzli plan plus talk ¢/min. Crisp Mini is $45, Essentials $95, Plus $295.
When compared with Crisp, Guzli does this better
- Hobby plan, chat only
- $49/mo
- Voice on the Standard plan
- $149 + 16¢/min
- Knowledge base for chat and voice
- 1
Trusted by 100+ businesses
Why teams consider a Crisp alternative
Room to grow the team
Extra agents exist only on Plus
Fewer meters on one invoice
Hugo credits reset on the 4th and default to stopping the bot
Chat and voice on one agent
There is no AI receptionist — you want chat plus voice on one published bill
Procedures Step-by-step instructions you write in plain English, like a checklist for a new hire. Guzli follows them to handle refunds, bookings or order issues the same way every time. Learn more let you write plain-English steps the agent follows for repeatable customer requests.
Copilot An assistant for your team. Ask it about customer conversations to find trends and gaps in your answers, then review its suggested fixes before they go live. Learn more helps your team find patterns in customer conversations and review suggested improvements.
Everything in this section is based on public information reviewed September 2026.
Set it up the way you’d brief a new hire
Northwind Assistant / Knowledge
Search…⌘K
N
Knowledge
Everything your agent has learned, and where it came from.
412 MB of 1 GB14 of 200 sources
Health
Needs attention
Two sources are going stale and one connection stopped syncing.
Healthy
All sources fresh and every connection syncing.
Performance
84% of replies answered from knowledge
12% vs the last 30 days
Used most
- 1Help center214
- 2Return & refund policy.pdf186
- 3Shipping & delivery FAQ122
Replies grounded in each source · 30 days
Library
All14 Files3 Web pages3 Help articles2 Tickets & chats2 Notion pages2 Snippets1 Q&A1 Needs review12 Map Connections
Google Drive
Synced 2h ago
Notion
Synced 5h ago
Zendesk
Syncing now…
Intercom
Reconnect to keep syncingSynced just now
SharePoint
Synced yesterday
Syncing now
Reading help.northwind.com36 of 58 pages read
Search the library
Any status
Any app
Return & refund policy.pdf
Uploaded by you
checked 2h ago
ReadyProduct catalog — Spring 2026.xlsx
Uploaded by Maya
checked 2h ago
ReadyHandbook / Support playbook.docx
Drive · /Handbook
synced 2h ago
ReadyPricing
northwind.com/pricing
synced 6h ago
ReadyHelp center
northwind.com/help · 42 pages
synced yesterday
ReadyDeveloper docs
docs.northwind.com
reading nowsynced just now
ProcessingReadyGetting started with Northwind
Zendesk · Help center
synced 3h ago
ReadyShipping & delivery FAQ
Zendesk · Help center
synced 3h ago
ReadySolved tickets — March to May
Zendesk · 120 tickets
synced 3h ago
ReadyBilling conversations
Intercom · tagged “billing”
last synced 9 days ago
Needs attentionCompany handbook
Notion · 12 pages
synced 5h ago
ReadyProduct specs — Widgets 2.0
Notion · 4 pages
synced 5h ago
ReadyHoliday shipping cutoffs
Written by you
updated 3 days ago
ReadyTop customer questions
Written by Maya · 12 pairs
updated last week
ReadyMake it smarter
Small changes with an outsized effect on answers.
Split the shipping FAQ into per-region answers
Customers ask region-specific questions the current FAQ answers generically.
Not now
Add your order-tracking pages to the site crawl
Your agent explains tracking often but can't point to the actual steps.
Not now
Settle on one return window
Two sources disagree, so answers change depending on which one the agent quotes.
Not now
Review suggested content
3 drafts your agent wrote from real conversations
What should your agent learn?
Pick a source — you can add as many as you like.
Upload files
PDFs, docs, and spreadsheets from your computer.
Crawl a website
We read your site and keep it fresh.
Write it yourself
A quick note or ready-made answers.
Import from an app
Drive, Notion, Zendesk, Intercom, and more.
Website URL
https://
We'll crawl up to 200 pages and re-check weekly.
Northwind/Northwind Assistant● LiveN
Build / Instructions
Agent instructions
✓ Saved
You are the Northwind customer experience agent.
Be warm, direct, and concise. Start by understanding what the customer is trying to accomplish. Use approved sources for product and policy answers. Never invent an answer; say when something is not covered.
When an account change is requested, verify the customer first, follow the relevant procedure, and clearly confirm what changed.
Northwind/Northwind Assistant● LiveN
Build / Model
Choose a model
Claude Sonnet 4.6 Anthropic
Balanced reasoning and speed
Balanced reasoning and speed
GPT-5 OpenAI
Deep reasoning for complex cases
Deep reasoning for complex cases
Gemini 2.5 Pro Google
Strong long-context understanding
Strong long-context understanding
Grok 4 xAI
Fast, natural conversations
Fast, natural conversations
Automatic routing
Let Guzli select the best available model for each task while respecting your cost and latency limits.
Guzli vs Crisp, side by side
Choose Guzli if you want chat plus voice plus phone on one published bill, and you will keep Crisp as the inbox. Choose Crisp if the workspace inbox and Hugo on a known credit budget are still the job.
| Feature |  | |
|---|---|---|
| Decision criteria | ||
| Hugo credits that stopDefault: once credits are consumed, Hugo stops and escalates to humans. PAYG is opt-in. Guzli overages are billed; the bot stays up. Tidio Lyro also stops at cap | No | Yes |
| Seat cliffs / extra agents on Plus onlyFree 2 seats; Mini 4; Essentials 10; Plus 20+ then $10/agent/mo. Growing past 4 or 10 is a plan jump. Extra agents only on Plus. Guzli has no per-seat. Tidio self-serve is 10 agents | No | Yes |
| Flows / Shopify live-chat suiteIf Flows plus a Shopify inbox are the job, that essay is Guzli vs Tidio. Crisp is the workspace inbox | No | No |
| Pricing published on the website | Yes | Yes |
| Start on a self-serve plan, no sales call | Yes | Yes |
| No-code setup for support and ops teams | Yes | Partial |
| No per-resolution fee | Yes | Partial |
| Choose the AI model each agent runs on | Yes | Partial |
| Channels | ||
| Workspace / live-chat inboxKeep Crisp as the human inbox. Guzli sits in front. Tidio is the other SMB live-chat suite — that pairwise page is Guzli vs Tidio | Partial | Yes |
| Website chat + on-site voice + inbound + outbound on one knowledge baseGuzli voice starts on Standard. Crisp Aircall is the workspace phone channel; Aircall’s own AI voice is a separate product. Tidio’s own Lyro review: no voice | Yes | No |
| WhatsApp / Instagram / SMS / Line / ViberCrisp names those channels on Essentials — not Plus-only. Guzli inbox is Email, Chat, Voice, Slack, WhatsApp | Partial | Yes |
| Inbox (Email, Chat, Voice, Slack, WhatsApp)Crisp is the workspace inbox. Guzli is the AI layer. Pairing is the default | Yes | Yes |
| Website chat widget | Yes | Partial |
| AI answers inbound phone calls | Yes | Partial |
| Outbound AI calls | Yes | Partial |
| Workflows | ||
| Hugo / written AI agentHugo can answer, route, escalate, and use integrations. Tidio Lyro is written inbound AI. Guzli is the front-line agent | Yes | Yes |
| Hugo integrations (Shopify / PrestaShop / Woo / Stripe)Hugo 1-click storefront actions: Shopify, PrestaShop, Woo Get user/Get order; Stripe Get user/Get invoice. Guzli ships named allowlist tools (Shopify, Stripe, Calendly, Zendesk, HubSpot, Salesforce, Slack, WhatsApp, Zapier, custom API) when those jobs apply | Yes | Yes |
| Knowledge from the website plus Zendesk, HubSpot, or Salesforce ticketsGuzli trains on the website plus Zendesk, HubSpot, or Salesforce tickets. Knowledge self-improves (no invented %) | Yes | Partial |
| Takes actions in your tools: refunds, bookings, lookups | Yes | Yes |
| Procedures — plain-English instructions for repeatable work Step-by-step instructions you write in plain English, like a checklist for a new hire. Guzli follows them to handle refunds, bookings or order issues the same way every time. Learn more | Yes | Partial |
| Creates tickets in Zendesk, HubSpot or Salesforce | Yes | Partial |
| Copilot — answers and insights from customer conversations An assistant for your team. Ask it about customer conversations to find trends and gaps in your answers, then review its suggested fixes before they go live. Learn more | Yes | — |
| Testing | ||
| Simulate customer conversations before going live | Yes | Partial |
| Regression suite re-runs on every change | Yes | Partial |
| Full trace of what the agent retrieved and did | Yes | Partial |
| Security | ||
| SOC 2 Type II | Yes | Partial |
| GDPR compliance | Yes | Partial |
| SAML single sign-on (SSO) | Yes | Partial |
| Custom roles and permissions | Yes | Partial |
| Audit logs of every dashboard change | Yes | Partial |
| Customer data never used to train models | Yes | Partial |
Frequently asked questions
Usually no. Keep Crisp as the human inbox and put Guzli in front. Full rip only if you are leaving the workspace.
Default: Hugo stops and humans take over. Pay-as-you-go is opt-in. Guzli bills chat overage and keeps the widget up. Hobby cannot exercise voice.
Not as Crisp’s own chat-plus-voice agent. Aircall is the phone channel for the workspace. Aircall’s separate AI voice product is not Hugo on the widget.
It is the other SMB live-chat suite. The pairwise page for that H1 is Guzli vs Tidio.
Yes. Chat from $49/mo; voice starts Standard $149 + 16¢/min. Crisp: Per workspace / month on crisp.chat/en/pricing (20 Sep 2026). No yearly percent printed. Free $0: 2 seats, 100 profiles, $0 Hugo. Mini $45: 4 seats, 5,000 profiles, $5 Hugo (~90 automated convos estimate). Essentials $95: 10 seats, 50k profiles, 2 sub-inboxes, $25 Hugo (~450). Plus $295: 20+ seats then $10/agent/mo, 200k profiles, 5 sub-inboxes, $75 Hugo (~1,350). Extra agents only on Plus. Hugo from Mini. Credits reset on the 4th. Default: Hugo stops when credits run out. PAYG opt-in.
Plan for a couple of days. 1. Keep Crisp as the human inbox — pairing is the default. Guzli is not an AI receptionist inside Crisp. 2. Connect Guzli to the website plus Zendesk, HubSpot, or Salesforce tickets. 3. Map storefront intents to named tools: Shopify, BigCommerce, WooCommerce, PrestaShop, Stripe, Calendly, Slack, WhatsApp, Zapier, custom API. 4. Put Guzli on the site for chat and, on Standard or Pro, on-site voice; escalate into Crisp when a human should take it. 5. Run a short parallel pilot, then switch the widget once answers and escalations are stable.
Discover how we stand out from other competitors
Side-by-side comparisons of Guzli and the AI chatbot, helpdesk, and voice agent platforms support teams shortlist most.
Guzli vs Tidio›
Guzli vs Tidio is two bills.
Guzli vs Intercom›
Guzli vs Intercom is a front line versus a full customer messaging suite.
Guzli vs Help Scout›
Help Scout runs the human inbox.
Guzli vs Zendesk›
Guzli vs Zendesk is a suite with seats and automated resolutions versus chat plus voice plus phone on one published plan.
Guzli vs Drift›
Guzli vs Drift is two products and two futures.
Explore other features
One agent across the whole platform. The same knowledge, the same brand voice, wherever the conversation goes.
Product overview
Build, deploy and optimize AI Agents.
Procedures
Train your agent like a new teammate.
Helpdesk
Hand off complex issues to humans.
Copilot
Ask your conversations what customers need.
Email campaigns
Send campaigns that start a conversation.
Voice campaigns
Reach customers with a natural voice.
The world’s best customer experiences run on Guzli
Join 100+ teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.