Billing you can forecast
Credits can stop the widget until Extra Message or an OpenAI key
Looking for
an alternative
to LiveChatAI?
LiveChatAI.com is Popupsmart’s credit-metered site bot — not LiveChat.
When compared with LiveChatAI, Guzli does this better
- Hobby plan, chat only
- $49/mo
- Voice on the Standard plan
- $149 + 16¢/min
- Knowledge base for chat and voice
- 1
Trusted by 100+ businesses
Why teams consider a LiveChatAI alternative
Fewer meters on one invoice
One seat through Pro; WhatsApp is gated to Expert
Chat and voice on one agent
No phone — dictation only, no native voice/IVR
One knowledge base for every channel
You want chat plus voice on one published bill instead of a credit-metered widget
Procedures Step-by-step instructions you write in plain English, like a checklist for a new hire. Guzli follows them to handle refunds, bookings or order issues the same way every time. Learn more let you write plain-English steps the agent follows for repeatable customer requests.
Copilot An assistant for your team. Ask it about customer conversations to find trends and gaps in your answers, then review its suggested fixes before they go live. Learn more helps your team find patterns in customer conversations and review suggested improvements.
Everything in this section is based on public information reviewed September 2026.
Set it up the way you’d brief a new hire
Northwind Assistant / Knowledge
Search…⌘K
N
Knowledge
Everything your agent has learned, and where it came from.
412 MB of 1 GB14 of 200 sources
Health
Needs attention
Two sources are going stale and one connection stopped syncing.
Healthy
All sources fresh and every connection syncing.
Performance
84% of replies answered from knowledge
12% vs the last 30 days
Used most
- 1Help center214
- 2Return & refund policy.pdf186
- 3Shipping & delivery FAQ122
Replies grounded in each source · 30 days
Library
All14 Files3 Web pages3 Help articles2 Tickets & chats2 Notion pages2 Snippets1 Q&A1 Needs review12 Map Connections
Google Drive
Synced 2h ago
Notion
Synced 5h ago
Zendesk
Syncing now…
Intercom
Reconnect to keep syncingSynced just now
SharePoint
Synced yesterday
Syncing now
Reading help.northwind.com36 of 58 pages read
Search the library
Any status
Any app
Return & refund policy.pdf
Uploaded by you
checked 2h ago
ReadyProduct catalog — Spring 2026.xlsx
Uploaded by Maya
checked 2h ago
ReadyHandbook / Support playbook.docx
Drive · /Handbook
synced 2h ago
ReadyPricing
northwind.com/pricing
synced 6h ago
ReadyHelp center
northwind.com/help · 42 pages
synced yesterday
ReadyDeveloper docs
docs.northwind.com
reading nowsynced just now
ProcessingReadyGetting started with Northwind
Zendesk · Help center
synced 3h ago
ReadyShipping & delivery FAQ
Zendesk · Help center
synced 3h ago
ReadySolved tickets — March to May
Zendesk · 120 tickets
synced 3h ago
ReadyBilling conversations
Intercom · tagged “billing”
last synced 9 days ago
Needs attentionCompany handbook
Notion · 12 pages
synced 5h ago
ReadyProduct specs — Widgets 2.0
Notion · 4 pages
synced 5h ago
ReadyHoliday shipping cutoffs
Written by you
updated 3 days ago
ReadyTop customer questions
Written by Maya · 12 pairs
updated last week
ReadyMake it smarter
Small changes with an outsized effect on answers.
Split the shipping FAQ into per-region answers
Customers ask region-specific questions the current FAQ answers generically.
Not now
Add your order-tracking pages to the site crawl
Your agent explains tracking often but can't point to the actual steps.
Not now
Settle on one return window
Two sources disagree, so answers change depending on which one the agent quotes.
Not now
Review suggested content
3 drafts your agent wrote from real conversations
What should your agent learn?
Pick a source — you can add as many as you like.
Upload files
PDFs, docs, and spreadsheets from your computer.
Crawl a website
We read your site and keep it fresh.
Write it yourself
A quick note or ready-made answers.
Import from an app
Drive, Notion, Zendesk, Intercom, and more.
Website URL
https://
We'll crawl up to 200 pages and re-check weekly.
Northwind/Northwind Assistant● LiveN
Build / Instructions
Agent instructions
✓ Saved
You are the Northwind customer experience agent.
Be warm, direct, and concise. Start by understanding what the customer is trying to accomplish. Use approved sources for product and policy answers. Never invent an answer; say when something is not covered.
When an account change is requested, verify the customer first, follow the relevant procedure, and clearly confirm what changed.
Northwind/Northwind Assistant● LiveN
Build / Model
Choose a model
Claude Sonnet 4.6 Anthropic
Balanced reasoning and speed
Balanced reasoning and speed
GPT-5 OpenAI
Deep reasoning for complex cases
Deep reasoning for complex cases
Gemini 2.5 Pro Google
Strong long-context understanding
Strong long-context understanding
Grok 4 xAI
Fast, natural conversations
Fast, natural conversations
Automatic routing
Let Guzli select the best available model for each task while respecting your cost and latency limits.
Guzli vs LiveChatAI, side by side
Choose Guzli if website chat and inbound/outbound voice must share one bill without a quota kill-switch. Choose LiveChatAI.com if a URL-crawl widget plus credits is the whole job.
| Feature |  | LiveChatAI |
|---|---|---|
| Decision criteria | ||
| Credit meter / quota kill-switchLiveChatAI help: reach message quota and buy Extra Message or integrate an OpenAI key to prevent your AI chatbot from stopping and answering questions. Guzli chat credits overage is billed; the bot stays up. Chatbase credits can show visitors the agent is unavailable | No | Yes |
| Published monthly cards ($0 / $39 / $89 / $189 / $389)Monthly first (20 Sep 2026): Free $0, Basic $39, Pro $89, Advanced $189, Expert $389. Annual +2 months free prints $32/$74/$157/$324. Live /pricing still prints 15,000 and 20,000 credits on Advanced/Expert; a Feb 2026 vendor blog prints those rows as Unlimited. Checkout is /pricing | Partial | Yes |
| Seats / bots / WhatsAppFree through Pro: 1 seat. Advanced 3 seats / 5 bots. Expert 6 seats / 10 bots, unbranded. WhatsApp Integration is under Expert per help. Extra-message and extra-seat dollars are not published | Partial | Yes |
| Custom OpenAI key / unlimited quotaCustom OpenAI key for unlimited quota is Advanced/Expert only. Official cards still print 15,000 and 20,000 credits plus the key | No | Partial |
| Pricing published on the website | Yes | Yes |
| Start on a self-serve plan, no sales call | Yes | Yes |
| No-code setup for support and ops teams | Yes | Partial |
| No per-resolution fee | Yes | Partial |
| Channels | ||
| URL-crawl website widgetLiveChatAI.com trains a site bot on your URL. Chatbase is a custom GPT. The Chatbase pairwise page is Guzli vs Chatbase | Yes | Yes |
| Website chat + on-site voice + inbound + outbound on one knowledge baseLiveChatAI is dictation on the chatbox (20 Aug 2024), not a number. Chatbase Voice (8 Apr 2026) and SIP trunks (3 Aug 2026) are inbound phone on Chatbase’s changelog — not on-site voice plus outbound, and not a Guzli lab test. Guzli inbound/outbound/on-site starts on Standard | Yes | No |
| Unified inbox + auto-create ticketsGuzli inbox: Email, Chat, Voice, Slack, WhatsApp. Auto-creates tickets. LiveChatAI.com is the site widget | Yes | Partial |
| AI answers inbound phone calls | Yes | Partial |
| Outbound AI calls | Yes | Partial |
| AI replies to support email | Yes | Partial |
| WhatsApp, Messenger and Instagram | Yes | Partial |
| Workflows | ||
| AI Actions (Shopify, Calendly, Cal.com, Slack, Zendesk, HubSpot)/pricing cards show AI Actions * on Free through Expert. Help /subscription-pricing/ (6 Nov 2024) lists AI Actions from Pro up — those two LiveChatAI pages disagree. LiveChatAI documents Shopify, Calendly, Cal.com, Slack, Zendesk handoff, HubSpot. Guzli named tools include those allowlist names except Cal.com | Partial | Partial |
| Knowledge from the website plus Zendesk, HubSpot, or Salesforce ticketsGuzli trains on the website plus Zendesk, HubSpot, or Salesforce tickets. Knowledge self-improves from those sources | Yes | Partial |
| Named tools (Shopify, Stripe, Calendly, Zendesk)Guzli ships named allowlist tools (Shopify, Stripe, Calendly, Zendesk, HubSpot, Salesforce, Slack, WhatsApp, Zapier, custom API) when those jobs apply | Yes | Partial |
| Takes actions in your tools: refunds, bookings, lookups | Yes | Partial |
| Procedures — plain-English instructions for repeatable work Step-by-step instructions you write in plain English, like a checklist for a new hire. Guzli follows them to handle refunds, bookings or order issues the same way every time. Learn more | Yes | Partial |
| Creates tickets in Zendesk, HubSpot or Salesforce | Yes | Partial |
| Copilot — answers and insights from customer conversations An assistant for your team. Ask it about customer conversations to find trends and gaps in your answers, then review its suggested fixes before they go live. Learn more | Yes | — |
| Testing | ||
| Simulate customer conversations before going live | Yes | Partial |
| Regression suite re-runs on every change | Yes | Partial |
| Full trace of what the agent retrieved and did | Yes | Partial |
| Security | ||
| SOC 2 Type II | Yes | Partial |
| GDPR compliance | Yes | Partial |
| SAML single sign-on (SSO) | Yes | Partial |
| Custom roles and permissions | Yes | Partial |
| Audit logs of every dashboard change | Yes | Partial |
| Customer data never used to train models | Yes | Partial |
Frequently asked questions
Vendor help: the chatbot can stop answering until you buy Extra Message or attach an OpenAI key. Extra-message dollars are not published. Guzli overages are billed; the bot stays up.
No. LiveChatAI.com is Popupsmart’s site bot. LiveChat.com is Text Inc’s live-chat suite. This page is only the former.
No. Voice is dictation on the chatbox. LiveChatAI’s 21 Feb 2026 essay says it has no native voice/IVR. Chatbase later published Voice (8 Apr 2026) and SIP trunks (3 Aug 2026).
The live pricing page. The Feb 2026 blog’s “Unlimited” Advanced/Expert row disagrees with cards that still print 15,000 and 20,000 credits.
Choose Guzli if website chat and inbound/outbound voice must share one bill without a quota kill-switch. Choose LiveChatAI.com if a URL-crawl widget plus credits is the whole job.
Plan for about a day of parallel pilot — not a measured install time. 1. Review the LiveChatAI.com sources, credit pack, and whether you used a custom OpenAI key — credits and the key do not move. 2. Connect Guzli to the website plus Zendesk, HubSpot, or Salesforce tickets. 3. Map documented AI Actions to Shopify, Stripe, Calendly, Slack, WhatsApp, Zapier, or custom API. 4. Replace the LiveChatAI.com embed with Guzli’s widget; add voice only on Standard or Pro. 5. Run a short parallel pilot, then switch once answers are stable. Chat history stays in LiveChatAI.
Discover how we stand out from other competitors
Side-by-side comparisons of Guzli and the AI chatbot, helpdesk, and voice agent platforms support teams shortlist most.
Guzli vs Chatbase›
Guzli vs Chatbase is a published bill versus a credit meter that can take the agent offline.
Guzli vs Tidio›
Guzli vs Tidio is two bills.
Guzli vs SiteGPT›
SiteGPT answers questions from your website.
Guzli vs Intercom›
Guzli vs Intercom is a front line versus a full customer messaging suite.
Guzli vs Drift›
Guzli vs Drift is two products and two futures.
Explore other features
One agent across the whole platform. The same knowledge, the same brand voice, wherever the conversation goes.
Product overview
Build, deploy and optimize AI Agents.
Procedures
Train your agent like a new teammate.
Helpdesk
Hand off complex issues to humans.
Copilot
Ask your conversations what customers need.
Email campaigns
Send campaigns that start a conversation.
Voice campaigns
Reach customers with a natural voice.
The world’s best customer experiences run on Guzli
Join 100+ teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.