Billing you can forecast
Starter’s 250 conversations/mo and extra seats at $20 move the invoice
Looking for
an alternative
to Kommunicate?
Kommunicate is a bot plus live-chat inbox, with Voice AI at $0.06/min on Starter and Professional.
When compared with Kommunicate, Guzli does this better
- Hobby plan, chat only
- $49/mo
- Voice on the Standard plan
- $149 + 16¢/min
- Knowledge base for chat and voice
- 1
Trusted by 100+ businesses
Why teams consider a Kommunicate alternative
Connect the desk you already run
Zendesk and Freshdesk wait for Professional; Salesforce and HubSpot wait for Enterprise
Chat and voice on one agent
You wanted on-site voice plus outbound, not Twilio inbound at $0.06/min
One knowledge base for every channel
You want chat plus voice on one published bill, and you will keep Dialogflow or mobile SDKs if those still matter
Procedures Step-by-step instructions you write in plain English, like a checklist for a new hire. Guzli follows them to handle refunds, bookings or order issues the same way every time. Learn more let you write plain-English steps the agent follows for repeatable customer requests.
Copilot An assistant for your team. Ask it about customer conversations to find trends and gaps in your answers, then review its suggested fixes before they go live. Learn more helps your team find patterns in customer conversations and review suggested improvements.
Everything in this section is based on public information reviewed September 2026.
Set it up the way you’d brief a new hire
Northwind Assistant / Knowledge
Search…⌘K
N
Knowledge
Everything your agent has learned, and where it came from.
412 MB of 1 GB14 of 200 sources
Health
Needs attention
Two sources are going stale and one connection stopped syncing.
Healthy
All sources fresh and every connection syncing.
Performance
84% of replies answered from knowledge
12% vs the last 30 days
Used most
- 1Help center214
- 2Return & refund policy.pdf186
- 3Shipping & delivery FAQ122
Replies grounded in each source · 30 days
Library
All14 Files3 Web pages3 Help articles2 Tickets & chats2 Notion pages2 Snippets1 Q&A1 Needs review12 Map Connections
Google Drive
Synced 2h ago
Notion
Synced 5h ago
Zendesk
Syncing now…
Intercom
Reconnect to keep syncingSynced just now
SharePoint
Synced yesterday
Syncing now
Reading help.northwind.com36 of 58 pages read
Search the library
Any status
Any app
Return & refund policy.pdf
Uploaded by you
checked 2h ago
ReadyProduct catalog — Spring 2026.xlsx
Uploaded by Maya
checked 2h ago
ReadyHandbook / Support playbook.docx
Drive · /Handbook
synced 2h ago
ReadyPricing
northwind.com/pricing
synced 6h ago
ReadyHelp center
northwind.com/help · 42 pages
synced yesterday
ReadyDeveloper docs
docs.northwind.com
reading nowsynced just now
ProcessingReadyGetting started with Northwind
Zendesk · Help center
synced 3h ago
ReadyShipping & delivery FAQ
Zendesk · Help center
synced 3h ago
ReadySolved tickets — March to May
Zendesk · 120 tickets
synced 3h ago
ReadyBilling conversations
Intercom · tagged “billing”
last synced 9 days ago
Needs attentionCompany handbook
Notion · 12 pages
synced 5h ago
ReadyProduct specs — Widgets 2.0
Notion · 4 pages
synced 5h ago
ReadyHoliday shipping cutoffs
Written by you
updated 3 days ago
ReadyTop customer questions
Written by Maya · 12 pairs
updated last week
ReadyMake it smarter
Small changes with an outsized effect on answers.
Split the shipping FAQ into per-region answers
Customers ask region-specific questions the current FAQ answers generically.
Not now
Add your order-tracking pages to the site crawl
Your agent explains tracking often but can't point to the actual steps.
Not now
Settle on one return window
Two sources disagree, so answers change depending on which one the agent quotes.
Not now
Review suggested content
3 drafts your agent wrote from real conversations
What should your agent learn?
Pick a source — you can add as many as you like.
Upload files
PDFs, docs, and spreadsheets from your computer.
Crawl a website
We read your site and keep it fresh.
Write it yourself
A quick note or ready-made answers.
Import from an app
Drive, Notion, Zendesk, Intercom, and more.
Website URL
https://
We'll crawl up to 200 pages and re-check weekly.
Northwind/Northwind Assistant● LiveN
Build / Instructions
Agent instructions
✓ Saved
You are the Northwind customer experience agent.
Be warm, direct, and concise. Start by understanding what the customer is trying to accomplish. Use approved sources for product and policy answers. Never invent an answer; say when something is not covered.
When an account change is requested, verify the customer first, follow the relevant procedure, and clearly confirm what changed.
Northwind/Northwind Assistant● LiveN
Build / Model
Choose a model
Claude Sonnet 4.6 Anthropic
Balanced reasoning and speed
Balanced reasoning and speed
GPT-5 OpenAI
Deep reasoning for complex cases
Deep reasoning for complex cases
Gemini 2.5 Pro Google
Strong long-context understanding
Strong long-context understanding
Grok 4 xAI
Fast, natural conversations
Fast, natural conversations
Automatic routing
Let Guzli select the best available model for each task while respecting your cost and latency limits.
Guzli vs Kommunicate, side by side
Choose Guzli if you want the same agent on chat and the phone on one published bill. Choose Kommunicate if a WhatsApp-plus-web inbox and Dialogflow already wired are still the job. Choose Tidio if Flows plus Shopify live chat are the job — that pairwise page is Guzli vs Tidio.
| Feature |  | |
|---|---|---|
| Decision criteria | ||
| Conversation packs (250 Starter / 2,000 Professional)A conversation is all messages in a session. Starter 250/mo (~10K messages), overage $15/1,000. Professional 2,000 (~80K), overage $10/1,000. Extra conversations are billed; the bot stays up | No | Yes |
| Extra seats / extra AI agentsStarter includes 1 seat and 1 AI agent (extra $20 each). Professional includes 3 seats and 2 AI agents (extra $30 each). Guzli publishes included members (1 / 3 / 10) on the plan. Tidio self-serve is 10 agents | No | Yes |
| Flows / Shopify live-chat suiteIf Flows plus a Shopify inbox are the job, read Guzli vs Tidio. This page stays on Kommunicate’s bot-plus-inbox | No | No |
| Pricing published on the website | Yes | Yes |
| Start on a self-serve plan, no sales call | Yes | Yes |
| No-code setup for support and ops teams | Yes | Partial |
| No per-resolution fee | Yes | Partial |
| Agent stays online when usage runs over | Yes | Yes |
| Channels | ||
| Bot + live-chat inbox (web, mobile, WhatsApp, Telegram, Instagram)Kommunicate Starter names Web, Mobile, WhatsApp, Telegram, Instagram. Guzli sits in front of the desk you keep. Tidio is the other SMB live-chat suite — see Guzli vs Tidio | Partial | Yes |
| Website chat + on-site voice + inbound + outbound on one knowledge baseKommunicate Voice AI is inbound-centric at $0.06/min; Kommunicate’s own pricing essay says Twilio or Ozonetel telephony is billed by the carrier on top. That is not Guzli on-site voice plus outbound plus call-to-revenue. 16¢ vs 6¢ are different jobs. Tidio has no voice | Yes | Partial |
| Inbox (Email, Chat, Voice, Slack, WhatsApp)Kommunicate is the bot-plus-inbox. WhatsApp Meta fees are separate. Guzli is the AI layer across those surfaces | Yes | Partial |
| Website chat widget | Yes | Partial |
| AI answers inbound phone calls | Yes | Partial |
| Outbound AI calls | Yes | Partial |
| AI replies to support email | Yes | Partial |
| Workflows | ||
| Written AI agent (native OpenAI / Gemini / Anthropic)Kommunicate native models are OpenAI, Gemini, and Anthropic. Dialogflow (Google’s intent-builder) is an optional front-end — it is not required. Tidio Lyro is written inbound AI | Yes | Yes |
| CRM / helpdesk connectorsZendesk, Freshdesk, and Google Analytics are on Professional. Salesforce, HubSpot, Zapier, SSO, and branding removal are Enterprise. Guzli ships Zendesk, HubSpot, Salesforce, Slack, WhatsApp, Zapier, and custom API on the published plans | Yes | Partial |
| Knowledge from the website plus Zendesk, HubSpot, or Salesforce ticketsGuzli trains on the website plus Zendesk, HubSpot, or Salesforce tickets. Knowledge self-improves from those sources. Starter chat history is 1 year | Yes | Partial |
| Named tools (Shopify, Stripe, Calendly, Zendesk)Guzli ships named allowlist tools (Shopify, Stripe, Calendly, Zendesk, HubSpot, Salesforce, Slack, WhatsApp, Zapier, custom API) when those jobs apply | Yes | Partial |
| Takes actions in your tools: refunds, bookings, lookups | Yes | Partial |
| Procedures — plain-English instructions for repeatable work Step-by-step instructions you write in plain English, like a checklist for a new hire. Guzli follows them to handle refunds, bookings or order issues the same way every time. Learn more | Yes | Partial |
| Copilot — answers and insights from customer conversations An assistant for your team. Ask it about customer conversations to find trends and gaps in your answers, then review its suggested fixes before they go live. Learn more | Yes | — |
| Testing | ||
| Simulate customer conversations before going live | Yes | Partial |
| Regression suite re-runs on every change | Yes | Partial |
| Full trace of what the agent retrieved and did | Yes | Partial |
| Security | ||
| SOC 2 Type II | Yes | Partial |
| GDPR compliance | Yes | Partial |
| SAML single sign-on (SSO) | Yes | Yes |
| Custom roles and permissions | Yes | Partial |
| Audit logs of every dashboard change | Yes | Partial |
| Customer data never used to train models | Yes | Partial |
Frequently asked questions
No. $34 / $167 are the yearly cards. Month-to-month is $40 / $200. Kommunicate’s pricing page prints both; this page leads with monthly.
No. Native models are OpenAI, Gemini, and Anthropic. Dialogflow is an optional front-end if you already built intents there.
Not as an all-in phone bill. Kommunicate’s $0.06 is Voice AI; the same vendor essay says Twilio or Ozonetel is extra. Guzli publishes plan plus talk ¢/min. Different jobs, different meters.
The WhatsApp-plus-web inbox, Dialogflow graph, mobile SDKs, and chat history. Rebuild visitor-facing intents; keep Kommunicate if those surfaces are still the job.
Choose Guzli if you want the same agent on chat and the phone on one published bill. Choose Kommunicate if a WhatsApp-plus-web inbox and Dialogflow already wired are still the job. Choose Tidio if Flows plus Shopify live chat are the job — that pairwise page is Guzli vs Tidio.
Yes. Chat from $49/mo; voice starts Standard $149 + 16¢/min. Kommunicate: Monthly first on kommunicate.io/pricing (20 Sep 2026). Annual save 20% — yearly $34/$167 is not month-to-month. Starter $40/mo: 1 AI agent (extra $20), 1 seat (extra $20), 250 conversations/mo (~10K messages), overage $15/1,000, Voice AI $0.06/min, 1-year chat history. Professional $200/mo: 2 AI agents (extra $30), 3 seats (extra $30), 2,000 convos (~80K), overage $10/1,000, Voice AI $0.06/min; Zendesk, Freshdesk, GA; AI Summary, Auto-resolve, Agent Assist. Yearly Professional card also prints Phone Call AI. Enterprise contact: Salesforce, HubSpot, Zapier, SSO, branding removal. Conversation = all messages in a session. WhatsApp Meta fees separate. 30-day trial, no card. Kommunicate’s Voice AI essay says Twilio/Ozonetel telephony is billed by the carrier on top of $0.06/min.
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Guzli vs Chatbase is a published bill versus a credit meter that can take the agent offline.
Guzli vs Crisp›
Guzli vs Crisp is a workspace inbox plus Hugo (written AI) credits that stop versus a published Guzli plan plus talk ¢/min.
Guzli vs Drift›
Guzli vs Drift is two products and two futures.
Explore other features
One agent across the whole platform. The same knowledge, the same brand voice, wherever the conversation goes.
Product overview
Build, deploy and optimize AI Agents.
Procedures
Train your agent like a new teammate.
Helpdesk
Hand off complex issues to humans.
Copilot
Ask your conversations what customers need.
Email campaigns
Send campaigns that start a conversation.
Voice campaigns
Reach customers with a natural voice.
The world’s best customer experiences run on Guzli
Join 100+ teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.