Room to grow the team
Per-user seats at $25 / $45 / $75 move the invoice as the desk grows
Looking for
an alternative
to Help Scout?
Help Scout runs the human inbox. Guzli puts the same agent on website chat and the phone.
When compared with Help Scout, Guzli does this better
- Hobby plan, chat only
- $49/mo
- Voice on the Standard plan
- $149 + 16¢/min
- Knowledge base for chat and voice
- 1
Trusted by 100+ businesses
Why teams consider a Help Scout alternative
Billing you can forecast
AI Answers at $0.75/resolution can hit a spend cap and disable for the rest of the cycle
Chat and voice on one agent
The simple inbox is no longer the whole job, and you wanted chat plus voice on one bill
Pricing that stays put
The 2025 contacts-helped experiment is a labeled scar — 2026 cards are per-user
Procedures Step-by-step instructions you write in plain English, like a checklist for a new hire. Guzli follows them to handle refunds, bookings or order issues the same way every time. Learn more let you write plain-English steps the agent follows for repeatable customer requests.
Copilot An assistant for your team. Ask it about customer conversations to find trends and gaps in your answers, then review its suggested fixes before they go live. Learn more helps your team find patterns in customer conversations and review suggested improvements.
Everything in this section is based on public information reviewed September 2026.
Set it up the way you’d brief a new hire
Northwind Assistant / Knowledge
Search…⌘K
N
Knowledge
Everything your agent has learned, and where it came from.
412 MB of 1 GB14 of 200 sources
Health
Needs attention
Two sources are going stale and one connection stopped syncing.
Healthy
All sources fresh and every connection syncing.
Performance
84% of replies answered from knowledge
12% vs the last 30 days
Used most
- 1Help center214
- 2Return & refund policy.pdf186
- 3Shipping & delivery FAQ122
Replies grounded in each source · 30 days
Library
All14 Files3 Web pages3 Help articles2 Tickets & chats2 Notion pages2 Snippets1 Q&A1 Needs review12 Map Connections
Google Drive
Synced 2h ago
Notion
Synced 5h ago
Zendesk
Syncing now…
Intercom
Reconnect to keep syncingSynced just now
SharePoint
Synced yesterday
Syncing now
Reading help.northwind.com36 of 58 pages read
Search the library
Any status
Any app
Return & refund policy.pdf
Uploaded by you
checked 2h ago
ReadyProduct catalog — Spring 2026.xlsx
Uploaded by Maya
checked 2h ago
ReadyHandbook / Support playbook.docx
Drive · /Handbook
synced 2h ago
ReadyPricing
northwind.com/pricing
synced 6h ago
ReadyHelp center
northwind.com/help · 42 pages
synced yesterday
ReadyDeveloper docs
docs.northwind.com
reading nowsynced just now
ProcessingReadyGetting started with Northwind
Zendesk · Help center
synced 3h ago
ReadyShipping & delivery FAQ
Zendesk · Help center
synced 3h ago
ReadySolved tickets — March to May
Zendesk · 120 tickets
synced 3h ago
ReadyBilling conversations
Intercom · tagged “billing”
last synced 9 days ago
Needs attentionCompany handbook
Notion · 12 pages
synced 5h ago
ReadyProduct specs — Widgets 2.0
Notion · 4 pages
synced 5h ago
ReadyHoliday shipping cutoffs
Written by you
updated 3 days ago
ReadyTop customer questions
Written by Maya · 12 pairs
updated last week
ReadyMake it smarter
Small changes with an outsized effect on answers.
Split the shipping FAQ into per-region answers
Customers ask region-specific questions the current FAQ answers generically.
Not now
Add your order-tracking pages to the site crawl
Your agent explains tracking often but can't point to the actual steps.
Not now
Settle on one return window
Two sources disagree, so answers change depending on which one the agent quotes.
Not now
Review suggested content
3 drafts your agent wrote from real conversations
What should your agent learn?
Pick a source — you can add as many as you like.
Upload files
PDFs, docs, and spreadsheets from your computer.
Crawl a website
We read your site and keep it fresh.
Write it yourself
A quick note or ready-made answers.
Import from an app
Drive, Notion, Zendesk, Intercom, and more.
Website URL
https://
We'll crawl up to 200 pages and re-check weekly.
Northwind/Northwind Assistant● LiveN
Build / Instructions
Agent instructions
✓ Saved
You are the Northwind customer experience agent.
Be warm, direct, and concise. Start by understanding what the customer is trying to accomplish. Use approved sources for product and policy answers. Never invent an answer; say when something is not covered.
When an account change is requested, verify the customer first, follow the relevant procedure, and clearly confirm what changed.
Northwind/Northwind Assistant● LiveN
Build / Model
Choose a model
Claude Sonnet 4.6 Anthropic
Balanced reasoning and speed
Balanced reasoning and speed
GPT-5 OpenAI
Deep reasoning for complex cases
Deep reasoning for complex cases
Gemini 2.5 Pro Google
Strong long-context understanding
Strong long-context understanding
Grok 4 xAI
Fast, natural conversations
Fast, natural conversations
Automatic routing
Let Guzli select the best available model for each task while respecting your cost and latency limits.
Guzli vs Help Scout, side by side
Choose Guzli if you want the same agent on chat and the phone, and you will keep Help Scout for the inbox. Choose Help Scout if Docs, saved replies, and shared-inbox collaboration are the job. Choose Front if you wanted the other shared inbox — that mix stays in the table.
| Feature |  | Help Scout |
|---|---|---|
| Decision criteria | ||
| AI Answers $0.75/resolution + spend-cap disableHelp Scout lists AI Answers on every plan, including Free. Docs (3 Sep 2026) bill $0.75/resolution on paid plans after the new-account trial, in arrears. Hit the spend cap and AI Answers is disabled in Beacon; Beacon switches to the mode you set. Guzli overages are billed; the bot stays up | No | Yes |
| Per-user seats ($25 / $45 / $75)Monthly per user as printed (20 Sep 2026): Standard $25, Plus $45, Pro $75. Pro minimum 10 users → floor $750/mo before AI. Guzli has no per-seat. Front is the other seat-billed inbox | No | Yes |
| Inboxes included vs add-on dollarsIncluded: Free 1 / Standard 2 / Plus 5 / Pro 10. Extra Standard inboxes $10/mo annual or $12 monthly. Compare-table max is Free 1 / Standard 20 / Plus 50 / Pro unlimited — the max is not the included count | Partial | Yes |
| Pricing published on the website | Yes | Yes |
| Start on a self-serve plan, no sales call | Yes | Yes |
| No-code setup for support and ops teams | Yes | Partial |
| Team members included in the plan, not billed per seat | Yes | Partial |
| Agent stays online when usage runs over | Yes | Partial |
| Channels | ||
| Shared inbox / Docs / saved repliesKeep Help Scout for the human inbox, Docs (knowledge-base sites), and saved replies. Guzli does not replace that collaboration. Front is the other shared inbox — table only, not a rewrite of a Front essay | No | Yes |
| Website chat + on-site voice + inbound + outbound on one knowledge baseGuzli voice starts on Standard. Help Scout phone is via integration (Aircall preferred on Pro). SMS is on the Standard card. Not an AI receptionist | Yes | No |
| AI agent on emailHelp Scout’s own Gorgias compare page still says the AI agent does not work on email requests, slated for 2026 (re-opened 20 Sep 2026). Agents do not act independently and operate only within the permissions you set | Partial | No |
| Inbox (Email, Chat, Voice, Slack, WhatsApp)Help Scout is the email-first shared inbox plus Beacon. Standard lists live chat, SMS, WhatsApp, Instagram, and Messenger. Guzli is the AI layer. Pairing is the default | Yes | Partial |
| Website chat widget | Yes | Partial |
| AI answers inbound phone calls | Yes | Partial |
| Outbound AI calls | Yes | Partial |
| Workflows | ||
| Knowledge from the website plus Zendesk, HubSpot, or Salesforce ticketsGuzli trains on the website plus Zendesk, HubSpot, or Salesforce tickets. External Help Scout website sources must be resynced manually. There is no Help Scout conversation-history importer | Yes | Partial |
| Named tools (Shopify, Stripe, Calendly, Zendesk)Guzli ships named allowlist tools (Shopify, Stripe, Calendly, Zendesk, HubSpot, Salesforce, Slack, WhatsApp, Zapier, custom API) when those jobs apply | Yes | Partial |
| Zendesk / Gorgias (one cell, not column 3)If the job is an IT service desk, see Guzli vs Zendesk. If it is Shopify tickets, see Guzli vs Gorgias. Those desks are one cell plus a link — not a third-column rewrite | Partial | No |
| Takes actions in your tools: refunds, bookings, lookups | Yes | Partial |
| Procedures — plain-English instructions for repeatable work Step-by-step instructions you write in plain English, like a checklist for a new hire. Guzli follows them to handle refunds, bookings or order issues the same way every time. Learn more | Yes | Partial |
| Creates tickets in Zendesk, HubSpot or Salesforce | Yes | Partial |
| Copilot — answers and insights from customer conversations An assistant for your team. Ask it about customer conversations to find trends and gaps in your answers, then review its suggested fixes before they go live. Learn more | Yes | — |
| Testing | ||
| Simulate customer conversations before going live | Yes | Partial |
| Regression suite re-runs on every change | Yes | Partial |
| Full trace of what the agent retrieved and did | Yes | Partial |
| Security | ||
| SOC 2 Type II | Yes | Partial |
| GDPR compliance | Yes | Partial |
| SAML single sign-on (SSO) | Yes | Partial |
| Custom roles and permissions | Yes | Partial |
| Audit logs of every dashboard change | Yes | Partial |
| Customer data never used to train models | Yes | Partial |
Frequently asked questions
Choose Guzli if you want the same agent on chat and the phone, and you will keep Help Scout for the inbox. Choose Help Scout if Docs, saved replies, and shared-inbox collaboration are the job. Choose Front if you wanted the other shared inbox — that mix stays in the table.
Monthly per user as printed on helpscout.com/pricing (re-opened 20 Sep 2026). Annual −16%. Free $0: up to 5 users, 1 inbox, 1 Docs, 1 Beacon, 100 contacts/mo. Standard $25/user/mo: up to 25 users, 2 inboxes included (more $10/mo annual / $12 monthly), 2 Docs (more $20/$24), 5 Beacons. Plus $45/user/mo: up to 50 users, 5 inboxes, 3 Docs, unlimited Beacons. Pro $75/user/mo: unlimited users, minimum 10 → floor $750/mo before AI; 10 inboxes, 5 Docs. Compare-table max inboxes: Free 1 / Standard 20 / Plus 50 / Pro unlimited. AI Answers is listed on every plan; docs bill $0.75/resolution on paid plans after the new-account 3-month trial (existing customers do not get the trial), in arrears.
Migration is easy; plan for a few days. 1. Keep Help Scout for the shared inbox, Docs, and saved replies — pairing is the default. Guzli does not replace that desk. 2. Connect Guzli to the website plus Zendesk, HubSpot, or Salesforce tickets — there is no Help Scout conversation-history importer. 3. Map front-line intents to named tools: Shopify, Stripe, Calendly, HubSpot, Salesforce, Slack, WhatsApp, Zapier, custom API. 4. Put Guzli on the site for chat and, on Standard or Pro, on-site voice; auto-create tickets into the inbox you keep. 5. Run a short parallel pilot, then switch the Beacon-facing pages once answers and escalations are stable.
Yes. Hobby, Standard and Pro are bought self-serve on the pricing page with no sales call: sign up, connect your website and help center, and test the agent on your own content. Enterprise is the plan that starts with a demo.
One Guzli agent answers website chat, support email, WhatsApp, Messenger, Instagram and Slack, and on Standard and Pro it also answers and places phone calls, all from the same knowledge base and the same inbox.
Guzli is SOC 2 Type II certified and GDPR compliant, and Enterprise plans add SAML single sign-on, custom roles and permissions, and audit logs of every dashboard change. Your data is never used to train models.
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Guzli vs Freshdesk is a suite with seats and session packs versus chat plus voice plus phone on one published plan.
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Guzli vs Gorgias›
Guzli vs Gorgias is two products and two jobs.
Guzli vs Crisp›
Guzli vs Crisp is a workspace inbox plus Hugo (written AI) credits that stop versus a published Guzli plan plus talk ¢/min.
Guzli vs Intercom›
Guzli vs Intercom is a front line versus a full customer messaging suite.
Explore other features
One agent across the whole platform. The same knowledge, the same brand voice, wherever the conversation goes.
Product overview
Build, deploy and optimize AI Agents.
Procedures
Train your agent like a new teammate.
Helpdesk
Hand off complex issues to humans.
Copilot
Ask your conversations what customers need.
Email campaigns
Send campaigns that start a conversation.
Voice campaigns
Reach customers with a natural voice.
The world’s best customer experiences run on Guzli
Join 100+ teams using Guzli to build AI agents that deliver exceptional support at scale — across chat, email, and voice.