Helply vs Intercom Fin vs Chatbase vs Guzli (2026)
Guzli wrote this. Public pages opened 19 September 2026. Not a bake-off.
The three-way without us: Helply vs Chatbase vs Intercom Fin. This URL adds Guzli as a fourth row and holds it to the same proof.
Salesforce closed the Fin acquisition (formerly Intercom) on 10 September 2026. Packaging and Voice gates are unchanged by that headline.
Four jobs
| Product | Job | Public meter (19 Sep 2026) | Honest limit |
|---|---|---|---|
| Helply | AI-native helpdesk (inbox, tickets, knowledge base, agents) | $0 seats; AI from $0.50/outcome; $99/mo minimum after a 14-day trial on helply.com/pricing | Helply’s own comparison says business-to-business software, not business-to-consumer / ecommerce. Help FAQ 849 still shows $0.75 / $49 — confirm the contract. |
| Fin | Outcome agent on Intercom or an existing desk | $0.99/outcome on Intercom pricing and Fin outcomes; Intercom seats $29 / $85 / $132 per seat/mo on the page we opened; Fin-only minimum e.g. 50 outcomes | Assumed resolutions bill. Qualifications $9.99. Fin Voice is sales-gated. |
| Chatbase | Website/docs agent builder | Credits: Free 50, Hobby 700, Standard 4,000, Pro 15,000 on chatbase.co/pricing. Dollar cards were client-rendered in our 19 September 2026 fetch — do not treat a third-party “$32 / $120 / $400” table as verified. | 1–6 credits per reply by model. Exhausted credits stop the agent. |
| Guzli | Website live chat + named actions; voice on Standard or Pro | Hobby $49 chat-only (1,000 credits). Standard $149 + 16¢/min. Pro $499 + 14¢/min. Guzli pricing | Not a Zendesk/Helply desk replacement. Handoff is Salesforce, Zendesk, or Guzli help desk. Trial only if checkout shows one. |
Keep the desk you have
Ask this first.
If the inbox must stay (Zendesk, Intercom, Salesforce, Help Scout):
- Fin on that desk is the vendor-documented path: $0.99/outcome, no Intercom seats required.
- Helply still publishes Zendesk Tickets setup. The homepage sell is the Helply desk plus migration, not “layer forever.”
- Chatbase and Guzli sit in front as a website agent. They do not become your ticket system.
If you will move the inbox: this page is a job map, not a cutover guide.
- Helply’s pricing page says they migrate mailboxes, history, help center, saved replies, and integrations. That is their commercial claim — we did not watch a cutover, and this URL does not walk Helply’s migration steps.
- Intercom + Fin is the suite move. The actual parallel-run path is how to switch from Intercom.
- Guzli is the wrong destination if you need macros, native refunds, or a full agent workspace for a large team.
Helply — desk rebuilt around agents
helply.com: complete platform, agents that investigate and act, $0 per seat. Background agents for churn, knowledge, expansion, feature requests.
Pricing page: pay for finished AI work (draft, investigation, resolution, signal, record update). Caps. Helpdesk keeps working if agents pause.
Do not treat Helply as “only a layer.” That was the old framing on this URL. Layer docs exist; the commercial page is the desk.
Stay on Helply when you want unlimited human seats and an outcome bill, and you will live in Helply’s inbox.
Fin — $0.99 when it delivers
Intercom pricing and Fin outcomes.
Fin bills a resolution when the customer confirms or walks away after an answer. Procedure handoffs you configured also bill. A customer who asks for a human does not. Model your own volume; do not reuse someone else’s invoice story.
Stay on Fin when the help center is already in Intercom (or you will run Fin on Salesforce/etc.) and you accept assumed-resolution math.
Voice: Does Intercom Fin answer the phone?.
Chatbase — credits, then it stops
Pricing and credit FAQ. Builder: crawl the site, upload files, embed. Stripe and messaging integrations are listed. It is not Helply’s account-context desk and not Guzli’s published voice plan.
Stay on Chatbase when you want a fast FAQ agent and you can forecast replies × credits/model.
Guzli — published chat plan, named actions
Features name Shopify, Stripe, Calendly, Zendesk, HubSpot, Salesforce, Slack, WhatsApp. Knowledge from the site, articles, files, and solved tickets. Channels we claim in public copy: website live chat, Slack, WhatsApp, Facebook Messenger, Instagram, Telegram, Discord, inbound call, SMS, email (agent inbox). Voice is off Hobby.
Lead capture and meeting booking are part of the Guzli job. Fin also qualifies and can route to booking providers (Calendly and others appear in Fin’s self-serve-qualification rules). Helply’s blog prices expansion/churn signals. Do not pretend only Guzli notices buying intent. Guzli’s difference is a self-serve published plan with those named in-chat actions, not a unique monopoly on “conversion.”
Do not pick Guzli when you need Gleap’s Kai Code (in-app bug replay for product teams), a business-to-business account-command desk (Helply’s pitch), or Intercom’s suite workflows.
Handoff creates a ticket in Salesforce, Zendesk, or the Guzli help desk — not “every helpdesk.”
Use cases (equal forks)
SaaS billing tickets. Helply + Stripe context is their story. Fin Procedures can act if you configure them. Chatbase lists Stripe. Guzli names Stripe subscription actions on a chat plan. Pilot the same three billing questions on each; keep the one that completes the permitted change and refuses the rest.
Shopify storefront. Helply’s own comparison sets ecommerce outside its ideal customer profile. Fin has an ecommerce profile and catalog suggestions; cart/checkout after a resolution is not an extra Fin fee. Guzli names Shopify on the features page and is not a Shopify App Store app — connect from the Shopify integration. Chatbase is a widget on the store unless you add actions yourself.
Keep helpdesk, add AI this month. Fin-on-desk or Helply’s Zendesk path. Guzli or Chatbase if the gap is the website widget, not the ticket queue.
Pilot
One week, one surface, usage cap on.
- Helply: one mailbox or one Zendesk queue.
- Fin: one channel, review billed outcomes.
- Chatbase: one model, count credits per thread.
- Guzli: one page, one named action, transcripts daily.
ROI math: AI chatbot ROI guide. Switching Intercom: how to switch from Intercom.
FAQ
Should I keep the helpdesk I already have? If the inbox must stay (Zendesk, Intercom, Salesforce, Help Scout), Fin-on-that-desk is the vendor-documented $0.99 path; Helply still publishes Zendesk Tickets setup while selling the Helply desk plus migration. Chatbase and Guzli sit in front as a website agent. They do not become your ticket system.
Is Guzli a Helply or Zendesk replacement? No. Guzli is a published-plan website live-chat agent (voice on Standard or Pro). Handoff opens a ticket in Salesforce, Zendesk, or Guzli’s help desk. It is the wrong destination if you need macros, native refunds, or a full agent workspace for a large team.
Why does this URL include Guzli when the three-way exists? The three-way stays on Helply, Chatbase, and Fin. This page adds Guzli as a fourth row and holds it to the same public-page proof — including the stay-off-Guzli cases.
Did Salesforce buying Fin change these meters? No. Salesforce closed the acquisition on 10 September 2026. The public $0.99 outcome card and the sales-gated Voice path we opened the same week did not change with that headline.