Let your agent read live facts from your Snowflake tables

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Snowflake integration preview inside the Guzli agent

About this integration

The Guzli Snowflake integration is a native Snowflake connector. An admin connects it in the Guzli integrations UI, authorizes a warehouse role, and maps the tables or views the agent may read. During website chat and inbound phone turns, Guzli reads order, subscription, or billing-style facts from those approved tables. It is a read path: Guzli does not write to Snowflake, and unmapped tables stay unread.

What your agent can do

  • Native connector: built and run by Guzli, set up in the integrations UI.
  • Approved tables only: reads only the tables and views an admin maps.
  • Chat and phone: the same lookups work in website chat and, on Standard or Pro, inbound calls.
  • Guardrails: sensitive columns can be excluded; there is no warehouse-wide browse.
  • Handoff with context: passes the lookup to Zendesk, Salesforce, or the Guzli help desk.

How it works

  1. Connect Snowflake: An admin opens Guzli integrations and connects Snowflake.
  2. Authorize a role: Grant the warehouse role Guzli may use.
  3. Map tables and views: Choose only the objects the agent is allowed to read and set guardrails.
  4. Test a turn: Ask a support question in website chat, and on a call if you're on Standard or Pro.

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Frequently asked questions

An admin opens Guzli integrations, connects Snowflake, authorizes the warehouse role, maps the tables or views the agent may read, and sets guardrails. Then test a question in website chat.

Guzli reads rows from the tables and views you approve during chat and phone turns. Nothing is written back to Snowflake, and unmapped tables stay unread.

It does not browse the whole warehouse or write rows. Chat lookups run on plans that include chat; phone lookups need Standard or Pro, with rates on /pricing/.

No. Connect Snowflake to the agent you already run on chat and phone so both channels read the same approved tables.

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