What Guzli Is: AI Chatbot for Support and Lead Capture

Guzli is an AI chatbot for customer support and lead capture. The same agent can also take inbound calls once you are on a voice plan. It answers from the website, help articles, files, and — when you connect them — CRM/ticketing articles and solved tickets.

Guzli wrote this page. Facts below are from the public site, read 19 September 2026: homepage, features, pricing, about. This is not a same-day launch note and not a performance guarantee.

If you are still comparing vendors, start with the buyer’s guide or Guzli vs Intercom vs Chatbase.

What it does

1. Website live chat — one script on the page. Answers come from connected sources, not a generic FAQ pack.
2. Lead capture and booking — qualify when buying intent shows up; book with Calendly or Cal.com inside the thread.
3. Named in-chat actions — Shopify order lookup and shopping cards, Stripe subscription changes under your policy. Guzli is not a Shopify App Store app. Connect the Shopify integration.
4. Handoff — when the bot should stop, leftover work can open a ticket in Salesforce, Zendesk, or Guzli’s help desk, with a summary. Confirm the connector on your workspace.
5. Voice (Standard+) — inbound, outbound, and on-site click-to-talk from the same knowledge. See the AI voice agent.

Named channels, not “social media”: website live chat, Slack, WhatsApp, Facebook Messenger, Instagram, Telegram, Discord, SMS, and email (agent inbox). Inbound call is on the voice plans (Standard+), not Hobby. Publish only the ones you run.

What you pay (19 September 2026)

From /pricing/:

• Hobby — $49/mo chat-only. Published table: 1,000 message credits / month, 1 member, 10 MB knowledge. Voice is listed on Standard+, not Hobby. Annual billing on that page shows $39/mo ($468/year) — confirm the toggle at checkout.
• Standard — $149/mo + 16¢/min talk (5¢/min transfer, 3 concurrent). 12,000 credits, 3 members.
• Pro — $499/mo + 14¢/min talk (4¢/min transfer, 8 concurrent). 40,000 credits, 10 members.
• Extra credits $12 / 1,000. The widget stays up on overage.
• There is no start-free promise unless checkout shows a trial.

Hobby is the wrong plan if callers need an answer. Standard is the wrong plan if you expected a contact-center suite that lists HIPAA (the U.S. health-privacy law) on the public price card — that listing is not on the published table. Confirm coverage before you put protected health information (PHI) in the bot.

Who this is for

• Small ecommerce or SaaS teams that already have help articles
• Teams that want chat now and the phone later on the same agent
• Teams that will keep Salesforce, Zendesk, or Guzli’s desk for leftovers

Who should not start here

• No written policies or help center yet — fix that first
• You need Fin’s suite inbox, Product Tours, and $0.99 outcomes on the desk you already have — see Fin pricing. Salesforce closed the Fin (Intercom) acquisition on 10 September 2026 (Salesforce press release).
• You want a guaranteed ticket-volume drop “immediately.” We do not publish that number on this page. Measure a pilot. Framework: AI chatbot ROI.

How teams usually start

1. Connect the site and help center.
2. Set what the bot must not do (refunds, legal, “never say”).
3. Put the widget on one high-intent page.
4. Grade transcripts for a week.
5. Add one action (order lookup or booking), then voice if callers exist.

That is slower than a launch paragraph and safer than “deploy across all your channels.”

Next

• Current plans and pricing
• Book a demo
• Checkout if a trial is shown
• AI in customer service if you need the category, not the SKU