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Fin Voice can put Fin on chat and the inbound number when Sales has enabled it. Guzli is one published-plan agent for website live chat and the store line. Confirm Voice on this workspace before treating them as the same buy.
Does Fin pick up the phone? Yes — when Fin Voice is on this workspace. Live chat is already in the suite. Salesforce now owns Fin. The Voice gate is still a Sales conversation.
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