Answers from help content
AI customer support that replies from your articles and files. Knowledge self-improves. No invented resolution rate.
AI customer support Answer, then escalate with the transcript
AI customer support that answers and escalates with context
Guzli is AI customer support that answers from your content and passes the transcript when a person is needed.
Answer first, escalate with the transcript
AI customer support that answers from your content and passes the transcript when a person is needed.
Escalate with context
When a person is needed, the handoff includes what was asked and what was already tried — not a blank ticket.
Open a ticket when needed
Create tickets in Zendesk. Your desk stays the system of record — the person who picks up sees what was already asked.
The widget stays up
Chat overage is billed. The bot stays up. Add an AI voice agent when callers should hear the same answers.
Frequently Asked Questions
Answer from your content, then pass the transcript.
AI customer support that answers from your help articles and files, then passes the transcript when a person should take over.
Yes. Zendesk stays your desk. Open leftover work in the AI ticketing system.
Yes. The widget stays up. Overage is billed at the listed rate.
No. Hobby is chat-only. Add an AI voice agent when callers should hear the same answers.
Still have questions?
Contact our team AI customer support
Answer, then escalate with context
AI customer support that answers from your content and passes the transcript. Get started, or see Guzli pricing.
How does AI customer support answer first?
Guzli replies from your help articles and files, then passes the transcript when a person should take over.
What does the person who picks up see?
What was asked and what was already tried — not a blank ticket. Tickets can open in Zendesk. Your desk stays the system of record.
When should leftover work become a ticket?
Create the ticket and deflect the rest with the AI ticketing system.
Can callers hear the same answers?
Add an AI voice agent when the phone should use that same help content.
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