Where is my order
The Shopify support chatbot answers order status from Shopify. Where is my order, from the store’s own data.
Shopify support Orders · returns · WISMO
Shopify Support Chatbot for Orders and Returns
A Shopify support chatbot answers where-is-my-order and starts a return from your Shopify orders and return policy, on the storefront. Guzli is not a Shopify App Store app and is not a one-click App Store install — connect the store from the Shopify integration, then put the widget on the storefront.
Orders, returns, and WISMO
A Shopify support chatbot for where-is-my-order and returns on the storefront. Not a Shopify App Store app.
Returns inside policy
Guide a return from Shopify data and your policy. Escalate to a person with the order in context when it is outside the rules.
Named Shopify actions
Order lookup and returns. Need the install walkthrough? See the Shopify integration.
Live on the storefront
The widget stays up on overage. Order status and returns come from Shopify orders and your return policy. Guzli is not a Shopify App Store app.
Frequently Asked Questions
Order status and returns from Shopify. Not an App Store app.
Yes. Where-is-my-order (WISMO) is answered by looking up the order in Shopify and returning status from the store's own data on the storefront. It is not a generic shipping FAQ pasted from a help article.
Yes, inside your return policy. When the request is outside those rules, the conversation hands off to a person with the order still attached — not a blank ticket.
No. Guzli is not a Shopify App Store listing and is not a one-click App Store install. There is no Guzli listing to star. Connect the store from the Shopify integration, then put the widget on the storefront.
Named Shopify actions on this page are order lookup and returns. That is the list — not catalog merchandising, refund write-back, or every Shopify Admin API. The install walkthrough is on the Shopify integration.
Use the AI chatbot for website when the storefront should answer more than orders and returns. This page is the Shopify order and return job.
Hobby is $49/mo chat-only (1,000 credits, 1 member). Voice starts on Standard. Published plan rates are on Guzli pricing. The widget stays up on chat overage.
Still have questions?
Contact our team WISMO and returns
Shopify support for orders
A Shopify support chatbot for where-is-my-order and returns on the storefront. Not a Shopify App Store app — connect the Shopify integration, then get started or see Guzli pricing.
How does a Shopify support chatbot handle WISMO?
It looks up the order in Shopify and answers where-is-my-order. Returns follow your return policy on the storefront. Out-of-policy requests keep the order on the handoff.
Is Guzli a Shopify App Store app?
No. Guzli is not a Shopify App Store listing and is not a one-click App Store install. Connect Shopify from the Shopify integration, then put the widget on the storefront.
What if I need a widget for the whole site?
Use the AI chatbot for website when the storefront should answer more than orders and returns.
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