Guzli vs Freshdesk
Guzli vs Freshdesk is a suite with seats and session packs versus chat plus voice plus phone on one published plan. Growth is $19, Pro $55, Enterprise $89 per agent per month annual. Omni is $29 / $79 / $119. Freddy AI Agent is on Growth, Pro, and Enterprise, with 500 free sessions once per account. Copilot is $29/agent/mo billed annually on Pro and Enterprise. Most teams keep Freshdesk and put Guzli in front. The third column is Zendesk. Hobby is $49 chat only.
Quick verdict: Choose Guzli if you want chat plus voice plus phone on one published plan and you will keep Freshdesk as the desk. Choose Freshdesk if SLAs, the portal, and Freshworks are the job. Choose Zendesk if you want the twin suite — that pairwise page is Guzli vs Zendesk.
From $49/mo, flat — cancel anytime.
Freddy sessions and seats versus a front-line agent
| Feature | Guzli | Freshdesk | Zendesk |
|---|---|---|---|
| Full helpdesk / SLAs / portal / Freshworks suite | |||
| Freddy AI Agent on Growth / Pro / Enterprise | |||
| Copilot $29/agent add-on | |||
| Website chat + on-site voice + inbound + outbound on one knowledge base | Partial | Partial | |
| Per-agent seats | |||
| Session packs (500 once + $49/100) | |||
| Unified inbox + auto-create tickets | |||
| Knowledge from the website plus Zendesk, HubSpot, or Salesforce tickets | |||
| Named tools (Shopify, Stripe, Calendly, Salesforce) | Partial | ||
| Freshcaller / Talk telephony | Partial |
Session packs plus Copilot versus plan plus talk
500 free sessions are once per account. Guzli is not a seat card.
Guzli pricing
From $49/mo
- Hobby is $49 chat-only — no per-seat fees
- Voice starts Standard at $149 + 16¢/min; Pro is $499 + 14¢/min
- Named tools: Shopify, Stripe, Calendly, Slack, WhatsApp, and the desks you keep
- Not a Shopify App Store app
Freshdesk pricing model
20% off annual on freshworks.com/freshdesk/pricing (28 Aug 2026). Fetched cards are annual-equivalent per agent per month. Growth $19 (first 500 Freddy sessions; Copilot not on this card). Pro $55 + Copilot $29/agent/mo billed annually; 5,000 external collaborators. Enterprise $89 + Freddy AI Insights, sandbox; Copilot $29. Extra AI sessions $49/100. Day passes Growth $2 / Pro $7 / Enterprise $12 (not for Copilot). Connector tasks $80/5,000. Omni Growth $29 / Pro $79 / Enterprise $119; Copilot $29 on Omni Pro + Enterprise. 500 free sessions once per account. Monthly Freshdesk amounts were not fetched.
What to model before committing
- • Your expected monthly conversations and calls
- • Seats or usage meters that grow with your team
- • Add-ons needed to match an all-in-one platform
Model summary based on published pricing at the time of writing — check Freshdesk’s site for current numbers.
Why the portal and Freshworks still win
Freshdesk’s portal and Freddy wins
- • Mature helpdesk — SLAs, customer portal, and the Freshworks suite Guzli does not try to replace
- • Freddy AI Agent is on Growth, Pro, and Enterprise — not a hidden extra on those cards
- • 500 free AI sessions once per account; extra packs are $49/100 when you need more
- • Omni and Freshcaller are published if you already live in Freshworks
Where session packs and seats hurt
- • Per-agent seats on every card; Copilot is $29/agent/mo billed annually on Pro and Enterprise
- • Session packs expire with the payment cycle; day passes and connector tasks stack on the same invoice
- • Freshcaller is a separate PBX with its own seats and included minutes
- • Zendesk is the twin suite if seats and meters are the complaint but you still need a desk
Freddy packs and Copilot, from Freshworks
Sourced Freshdesk complaints and vendor docs, with links. These are not Guzli customers. Pair each with why someone should still stay on Freshdesk.
“500 free AI sessions once per account on Growth, Pro, and Enterprise. Extra packs are $49 per 100. Packs expire with the payment cycle.”
Freshdesk pricing FAQ · 28 Aug 2026 · Source
“Copilot is $29 per agent per month billed annually on Pro and Enterprise. It is not on Growth.”
Freshdesk pricing · 28 Aug 2026 · Source
“A Trustpilot reviewer described cancel friction and a 60-day window; deactivate is not the same as cancel. Name missing; year unverified.”
Trustpilot (name missing; year unverified) · unverified · Source
Front line or desk
TL;DR: Freshdesk is seats plus session packs. Quote $19 / $55 / $89 and Omni $29 / $79 / $119. Freddy AI Agent is on Growth, Pro, and Enterprise, with 500 free sessions once per account. Copilot is $29/agent/mo billed annually on Pro and Enterprise. Most teams keep Freshdesk and put Guzli in front. Zendesk is the twin suite.
Last updated: August 2026.
Freddy AI Agent is on Growth, Pro, and Enterprise
Writing Freshdesk as “just tickets” or “AI only as add-ons” skips the split: the Agent is on those three cards; Copilot is the $29 seat add-on on Pro and Enterprise (not Growth). Extra sessions are $49/100. Buy more packs; Freddy does not pause at 500. A chat session is 24 hours; email is 72 hours from the first email.
freshworks.com/freshdesk/pricing (28 August 2026), save 20% annually. Fetched cards are annual-equivalent / agent / mo. Monthly amounts were not fetched. Growth $19 — first 500 Freddy sessions. Pro $55 — Copilot $29, 5,000 external collaborators. Enterprise $89 — Freddy AI Insights, sandbox, Copilot $29. Day passes Growth $2 / Pro $7 / Enterprise $12 (not for Copilot). Connector tasks $80/5,000.
Omni: Growth $29 / Pro $79 / Enterprise $119. Copilot $29 on Omni Pro and Enterprise.
Guzli is not a seat product. Chat-only Hobby is $49. Voice is $149 + 16¢/min on Standard, $499 + 14¢/min on Pro.
500 free sessions once
That allotment is once per account, not every year. Packs expire with the payment cycle. Treat it as a trial of Freddy, not as included volume.
Freshcaller is a separate PBX: Free $0 + pay/min; Growth $15 + 2k incoming min; Pro $39 + 3k; Enterprise $69 + 5k + speech IVR. Per-minute cents were not extracted. That is not Guzli voice on the same knowledge base as the widget.
A Trustpilot review described cancel friction and a 60-day window; deactivate is not cancel. Trustpilot, name missing, year unverified.
Keep the portal
Stay if SLAs, the customer portal, and Freshworks still run the org; if Copilot, Omni, or Freshcaller are already on the contract; if ripping Freshdesk would mean ripping the system of record.
Pairing is an integration, not a rip
How Guzli sits in front of tickets you already have is the Freshdesk integration setup. Put Guzli on the site if you want chat and voice without a second session pack on every storefront conversation. Full rip only if you are leaving the helpdesk. Hobby cannot exercise voice.
Zendesk lives in the other column
Zendesk is the twin suite. If the H1 you wanted is Zendesk versus Freshdesk, that page is Zendesk versus Freshdesk. The pairwise Zendesk essay is Guzli vs Zendesk. Zoho Desk is a desk-to-desk choice, not column 3.