Guzli vs Crisp
Guzli vs Crisp is a workspace inbox plus Hugo (written AI) credits that stop versus a published Guzli plan plus talk ¢/min. Crisp Mini is $45, Essentials $95, Plus $295. Default: keep Crisp as the human inbox and put Guzli in front. Hugo stops and escalates when credits run out unless PAYG is on. Aircall is the workspace phone channel, not Hugo on the phone. The third column is Tidio (Flows / Shopify live chat). Hobby is $49 chat only. Voice starts on Standard.
Quick verdict: Choose Guzli if you want chat plus voice plus phone on one published bill, and you will keep Crisp as the inbox. Choose Crisp if the workspace inbox and Hugo on a known credit budget are still the job. Choose Tidio if Flows plus Shopify live chat are the job — that pairwise page is Guzli vs Tidio.
From $49/mo, flat — cancel anytime.
Workspace inbox versus a phone on the same knowledge base
| Feature | Guzli | Crisp | Tidio |
|---|---|---|---|
| Workspace / live-chat inbox | Partial | ||
| Hugo / written AI agent | |||
| Website chat + on-site voice + inbound + outbound on one knowledge base | |||
| Hugo credits that stop | Partial | ||
| Seat cliffs / extra agents on Plus only | |||
| WhatsApp / Instagram / SMS / Line / Viber | Partial | Partial | |
| Hugo integrations (Shopify / PrestaShop / Woo / Stripe) | Partial | ||
| Inbox (Email, Chat, Voice, Slack, WhatsApp) | Partial | ||
| Knowledge from the website plus Zendesk, HubSpot, or Salesforce tickets | Partial | Partial | |
| Flows / Shopify live-chat suite |
Hugo credits that stop versus billed overage
Mini $45, Essentials $95, Plus $295. Guzli has no Hugo meter.
Guzli pricing
From $49/mo
- Hobby is $49 chat-only — no per-seat fees
- Voice starts Standard at $149 + 16¢/min; Pro is $499 + 14¢/min
- Named tools: Shopify, Stripe, Calendly, Slack, WhatsApp, and the desks you keep
- Not a Shopify App Store app
Crisp pricing model
Per workspace / month on crisp.chat/en/pricing (20 Sep 2026). No yearly percent printed. Free $0: 2 seats, 100 profiles, $0 Hugo. Mini $45: 4 seats, 5,000 profiles, $5 Hugo (~90 automated convos estimate). Essentials $95: 10 seats, 50k profiles, 2 sub-inboxes, $25 Hugo (~450). Plus $295: 20+ seats then $10/agent/mo, 200k profiles, 5 sub-inboxes, $75 Hugo (~1,350). Extra agents only on Plus. Hugo from Mini. Credits reset on the 4th. Default: Hugo stops when credits run out. PAYG opt-in.
What to model before committing
- • Your expected monthly conversations and calls
- • Seats or usage meters that grow with your team
- • Add-ons needed to match an all-in-one platform
Model summary based on published pricing at the time of writing — check Crisp’s site for current numbers.
Why the Crisp workspace stays
Crisp’s shared-inbox wins
- • Workspace inbox with a published Mini / Essentials / Plus ladder — the reason teams stay
- • Hugo is real AI: answer, route, escalate, and use named Shopify / PrestaShop / Woo / Stripe actions
- • WhatsApp, Instagram, SMS, Line, and Viber are named on Essentials
- • Aircall exists as the workspace phone channel — Crisp is not without a phone path
Where Hugo credits that stop hurt
- • Default Hugo billing: once credits are consumed, Hugo stops and escalates to humans
- • Seat cliffs at 4 and 10; extra agents only on Plus ($295, then $10/agent/mo)
- • Hugo credits are USD usage and reset on the 4th; vendor estimate $0.05–$0.10 per full conversation
- • No shared chat-plus-voice knowledge base — Aircall’s own AI voice is not Hugo on the widget
Hugo billing, from Crisp Help
Sourced Crisp complaints and vendor docs, with links. These are not Guzli customers. Pair each with why someone should still stay on Crisp.
“Once credits are consumed, Hugo stops and escalates conversations to your teammates. Pay-as-you-go is opt-in.”
Crisp Help, How does Hugo AI pricing and billing work · 8 Sep 2026 · Source
“Hugo credits are USD usage. Vendor estimate $0.05–$0.10 per full Hugo conversation. Credits reset on the 4th.”
Crisp Help, Hugo AI pricing and billing · 8 Sep 2026 · Source
“Mini $45, Essentials $95, Plus $295. Extra agents only on Plus.”
Crisp pricing · 20 Sep 2026 · Source
Inbox versus receptionist
TL;DR: Crisp is a workspace inbox plus Hugo (Crisp’s written AI agent) on credits that stop. Quote $45 / $95 / $295. Default: credits run out, Hugo escalates to humans. Most teams keep Crisp and put Guzli in front for chat and voice. Tidio is the other SMB live-chat suite — not a rewrite of Guzli vs Tidio.
Last updated: September 2026.
What happens when Hugo credits run out
Hugo billing (updated 8 September 2026) is the source: once included credits are consumed, Hugo stops answering and conversations escalate to humans. Pay-as-you-go is opt-in. Credits are USD usage, token-based, and reset on the 4th. Vendor estimate $0.05–$0.10 per full conversation — an estimate, not a meter you can invoice against.
Hugo is not a rules bot. It answers, routes, escalates, and uses named storefront actions. Hugo integrations list 1-click connections — the same idea as tool hooks, sometimes marketed as MCP — for Shopify / PrestaShop / Woo Get user / Get order and Stripe Get user / Get invoice. Those are the named actions on this page, not a fifteen-tool list.
Mini, Essentials, Plus
crisp.chat/en/pricing (checked 20 September 2026), per workspace / month. No yearly percent is printed. Free $0 — 2 seats, $0 Hugo. Mini $45 — 4 seats, $5 Hugo. Essentials $95 — 10 seats, $25 Hugo, 2 sub-inboxes. Plus $295 — 20+ seats then $10/agent/mo, $75 Hugo, 5 sub-inboxes. Extra agents only on Plus. Growing past 4 or 10 is a plan jump. WhatsApp, Instagram, SMS, Line, and Viber are named on Essentials, not locked to Plus.
Guzli chat-only is Hobby at $49. Voice is $149 + 16¢/min on Standard, $499 + 14¢/min on Pro. Overages are billed; the bot stays up.
Crisp Aircall is not Guzli’s receptionist
Crisp is not without a phone path. Aircall is the workspace phone channel — humans click to call. Aircall separately markets its own AI Voice Agents; that is Aircall’s product, not Hugo sharing a knowledge base with the Crisp widget. If you need one agent on chat and the phone, pairing Guzli in front is the job this page is selling, not “Crisp has no phone.”
Keep the workspace
Stay if the shared inbox is the system of record; if Mini or Essentials seats cover the desk; if stop-and-escalate is the handoff you already run; if Aircall (or Aircall’s own AI voice, bought separately) already covers the phone. Full rip only if you are leaving the inbox.
Tidio sits in the table as the other live-chat suite — Flows plus a Shopify inbox, not a rewrite of Hugo. If the H1 you wanted is Tidio versus Crisp, that page is Tidio versus Crisp.
Put the phone on a different bill
Put Guzli in front if you want chat plus inbound and outbound voice without a Hugo meter that can stop the bot. Keep Crisp for the humans. Hobby cannot exercise voice.
Questions this comparison actually answers
Should we rip Crisp to get voice?
Usually no. Keep Crisp as the human inbox and put Guzli in front. Full rip only if you are leaving the workspace.
What happens when Hugo credits run out?
Default: Hugo stops and humans take over. Pay-as-you-go is opt-in. Guzli bills chat overage and keeps the widget up. Hobby cannot exercise voice.
Is Aircall an AI receptionist inside Crisp?
Not as Crisp’s own chat-plus-voice agent. Aircall is the phone channel for the workspace. Aircall’s separate AI voice product is not Hugo on the widget.
Why is Tidio in the table?
It is the other SMB live-chat suite. The pairwise page for that H1 is Guzli vs Tidio.