Gorgias alternatives if tickets plus $0.90 AI is the invoice
Stay on Gorgias if native refunds, macros, TikTok Shop, wall comments, and a 500-agent peak desk are why the inbox exists. Pick Guzli when you want the same agent on storefront chat and the phone in front of that desk — Hobby is $49 chat only; voice starts Standard $149 + 16¢/min. Stores shop because ticket bundles plus $0.90 per resolved AI interaction and $1.50 automation overages spike in peak season — one conversation can burn a helpdesk ticket plus Voice and SMS tickets. Re:amaze if you want a per-seat ecommerce inbox. Zendesk for breadth beyond ecommerce. Yuma or eesel to keep Gorgias and swap only the AI layer. Tidio for small-store chat.
Quick verdict: Stay on Gorgias if native refunds, macros, and TikTok Shop are the job. Choose Guzli to put chat plus voice in front of the desk. Choose Re:amaze for a per-seat ecommerce inbox, Zendesk for breadth beyond ecommerce, Yuma or eesel to keep Gorgias and swap the AI layer, or Tidio for small-store chat.
From $49/mo, flat — cancel anytime.
When tickets plus $0.90 AI is the Gorgias invoice
Leave Gorgias if you wanted the storefront and the phone
- Ticket bundles plus $0.90 AI resolutions and $1.50 automation overages spike in peak season
- A single conversation can consume a helpdesk ticket plus Voice and SMS tickets
- You wanted four-surface chat plus voice plus phone on one published bill, in front of the desk
- You are leaving the helpdesk — pairing Guzli is the honest default if you still need native refunds
What native Shopify refunds still win
- + Shopify-native order, customer, and product in the ticket — cancel, discount, refund, edits
- + Inbox for email, chat, forms, Facebook, Instagram, TikTok Shop, and WhatsApp
- + Generative AI Agent trained on Shopify data, the site, Help Center, and docs
- + Help Centers up to 10 on Starter–Advanced; deep ecommerce app list
Where two meters on one reply hurt
- - Ticket fee plus automation fee when AI Agent resolves without handover
- - Most plans $0.90 per resolved AI interaction; Starter $1.00; overage $1.50
- - Seasonal ticket spikes move the bill; Voice and SMS are extra ticket meters
- - Not a published ¢/min receptionist — voice is a paid add-on
What buyers complain about
Sourced Gorgias complaints and vendor docs, with links. These are not Guzli customers. Pair each with why someone should still stay on Gorgias.
“You are charged both a ticket fee + automation fee if AI Agent responds to a ticket and does not hand over the conversation to a human agent.”
Gorgias Docs, How you're billed for using Gorgias · August 2026 · Source
“Most plans are $0.90 per resolved interaction. Starter plans begin at $1.”
Gorgias, AI Agent Pricing Explained · 28 May 2026 · Source
“If you're on a Support + Shopping Assistant plan, the overage rate is $1.50 per interaction across all paid tiers.”
Gorgias, AI Agent Pricing Explained · 28 May 2026 · Source
“Used Gorgias for 7+ years. Support has gone downhill. A recent issue took 3+ months.”
Enviroscent.com, Shopify App Store (Gorgias: AI, Helpdesk & Chat) · 25 Aug 2026 · Source
“Missing features. AI half baked. Shopify missing B2B versus retail. One UK merchant, nine months — not a claim that Gorgias lacks native Shopify order actions.”
Sophia Webster, Shopify App Store (UK) · 17 Jun 2026 · Source
Shortlist if Gorgias tickets plus AI meters are the bill
Stay on Gorgias for native refunds, macros, and TikTok Shop. Re:amaze for a per-seat ecommerce inbox. Yuma or eesel to keep Gorgias and swap only the AI layer. Guzli sits in front of that desk — not a Gorgias replacement.
Guzli Recommended
Four-surface no-code agent: website chat, on-site voice, inbound receptionist, and outbound on one knowledge base and one bill. Hobby is $49 chat only. Voice starts on Standard. Sits in front of Gorgias — not a Magento helpdesk replacement and not a Gorgias ticket-import tool.
Re:amaze
Per-seat ecommerce helpdesk. Pick this when the complaint is ticket plus $0.90 meters but you still need an ecommerce inbox, not a phone receptionist.
Zendesk
Breadth beyond ecommerce: ITSM, SLAs, and a larger app ecosystem. Compare the desk at /vs/zendesk/. Guzli can sit in front rather than replacing Zendesk.
Yuma
AI layer that keeps Gorgias as the helpdesk. Right when native refunds and TikTok Shop must stay and you only want to swap the AI Agent.
eesel
Another keep-the-desk option: swap the AI layer, leave Gorgias macros and order-edit tickets in place.
Tidio
Small-store website chat with a published chat budget. Not a Shopify helpdesk and not a 500-agent peak desk.
Shopify ticket rows versus storefront chat and the phone
| Feature | Guzli | Gorgias |
|---|---|---|
| Shopify-native ticket inbox (email, social, TikTok Shop) | ||
| Generative AI Agent | ||
| Website chat + on-site voice + inbound + outbound on one knowledge base | Partial | |
| Ticket + automation meters | ||
| Native order cancel / discount / refund / edits | Partial | |
| Named knowledge sources (no Gorgias ticket import) | Partial | |
| Macros / 500-agent peak staffing |
Gorgias ticket plus automation meters versus plan plus talk
App Store stickers are helpdesk-only. Guzli is not a Shopify App Store app.
Guzli pricing
From $49/mo
- Hobby is $49 chat-only — no per-seat fees
- Voice starts Standard at $149 + 16¢/min; Pro is $499 + 14¢/min
- Named tools: Shopify, Stripe, Calendly, Slack, WhatsApp, and the desks you keep
- Not a Shopify App Store app
Gorgias pricing model
Ticket plus automation meters. Live cards with AI Agent on (28 Aug 2026): Starter $40 (50+30, 3 seats); Basic $90 (300+30); Pro $550 (2,000+190); Advanced $1,430 (5,000+530). Most plans $0.90; Starter $1.00; overage $1.50. App Store $10/$60/$360/$900 stickers are helpdesk-only — they do not include AI Agent.
What to model before committing
- • Your expected monthly conversations and calls
- • Seats or usage meters that grow with your team
- • Add-ons needed to match an all-in-one platform
Model summary based on published pricing at the time of writing — check Gorgias’s site for current numbers.
Keep Gorgias tickets; add the storefront agent
- 1Keep Gorgias for email, social, TikTok Shop, macros, and order-edit tickets unless you are leaving the helpdesk
- 2Connect Guzli to the website plus Drive, OneDrive, Box, Dropbox, and Zendesk, Intercom, HubSpot, Notion, or SharePoint tickets — there is no Gorgias ticket-import connector
- 3Map storefront intents to Shopify, BigCommerce, WooCommerce, PrestaShop, Stripe, Calendly/Cal.com, or custom API
- 4Put Guzli on the site for chat and, on Standard or Pro, on-site voice; auto-create tickets into the desk you keep
- 5Run a short parallel pilot on product and shipping pages, then switch the widget once answers are stable
Put the storefront and the store number in front of Gorgias
Hobby is $49 chat-only. Voice starts Standard at $149 + 16¢/min.